Assistant Service Manager, Natick

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

The Assistant Service Manager will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center, effectively managing team of advisors, technicians, service assistants and parts staff. The ideal candidate will demonstrate leadership within the service center, setting an example for their team while encouraging continuous improvement. The ASM will be responsible for ensuring the work orders are detailed, complete and properly filled out. In addition, they will continuously be following the flow of work to determine everything is being done to provide the best customer experience possible.

Responsibilities:

Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs

Performance Management: continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results

Select, train, and develop employees, ensuring all positions are filled in a timely manner

Support, implement and provide follow-up for all training

Ensure the team is providing the highest level of Lucid customer experience while developing top of the line, everlasting professional relationships with our clients/vendors

Manage timecards and schedules for service center team members

Address any client concerns or complaints quickly and professionally

Possess a working knowledge of all industry standards, regulations, restrictions, and ensures department compliance

Delegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time

Monitor employee work and provide guidance, ongoing training, and development as needed

Perform quality control checks on vehicles once repairs have been completed

Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager

Assist with or perform administrative tasks

Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively

Other duties as assigned Qualifications:

Minimum 5 years varied automotive service experience including measuring and holding team accountable for various KPI's i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time

Experience managing a team of technicians for selection, development, performance management, engagement and training

Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors

Verifiable track record of excellence in Customer Service

Willingness to assist on repairs on an as needed basis

Exceptional organization and the ability to drive continuous improvement in a fast-moving environment

Excellent written and verbal communication skills

Assist in building a world-class team from the ground up

Ability to analyze and interpret internal reports

Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software

Ability to travel on an as-needed basis

Willingness to complete Lucid provided CPR training post hire

Valid driver license with no suspensions within the past year Preferred Qualifications:

AA/BS in either Automotive Technology or Business Management, or equivalent work experience

Knowledge of HV systems, LV systems, and EV powertrains

Start-up experience and related fast-paced environments

Previous OEM specific EV experience and training

ASE Certifications

EPA 609 Certification

At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid's equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

Base Pay Range (Annual)

$112,300-$154,440 USD

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