Site Support Associate

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing's fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on three continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you're ready to do the greatest work of your life, come join us.

About the Role:

Wing is looking for a Site Support Associate to join our Operations team based remotely in the US. In this role, you will be responsible for the day-to-day operations of our drone delivery service across numerous locations and provide onsite support for our partners.

What You'll Do:

Oversee the day-to-day operations for select partner sites

Manage the pick/pack/loading teams for select partner sites

Develop, audit, and maintain standard operating procedures at each site

Create and maintain the weekly staffing schedules for select partner sites

Support and maintain professional relationships with partner store managers

Identify and report any operational and technical issues at partner sites

Work closely with cross-functional teams (internal and external) to ensure key metrics and customer satisfaction is being met

What You'll Need:

3+ years of experience in operations in a hyper growth and scale-up environment

Ability to analyze operational data to create and execute on operational efficiencies and workflows

Ability to multitask and reprioritize tasks to maintain a realistic balance among multiple priorities

Experience with external relationship building with a Fortune 500 companies and stakeholders

Demonstrated success leading teams with execution and implementation

Ability to think, plan and execute on projects in an organized fashion

Must have excellent written and verbal communication skills

Ability to work independently and in teams while still maintaining rigorous attention to detail

Understand, audit, and follow compliance on safety protocols (OSHA/HAZMAT)

Wing is an equal opportunity employer and it is Wing's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Employment at Wing is based solely on a person's merit and qualifications directly related to professional competence. Wing does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

If you have a need that requires accommodation during the interview process due to a disability or special need, please let us know by completing our Candidate Accommodations Request Form.