Box Office Manager Cross Insurance Center

Overview

The Box Office Manager will control all ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers.

This role pays an annual salary of $50,000 to $60,000 and is eligible for commission

For full-time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

This position will remain open until June 6, 2025.

Responsibilities

Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.

Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement

Manage all information being sent and posted through ticketing system

Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility

Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting

Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services

Update and relay all box-office related event information to each department and client

Investigate and resolve ticket-related issues

Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets

Responsible for all season ticket holder customer service related upgrades, priority point systems, etc.

Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates (this includes parking monies)

Work with sales reports/ticket revenue updates

Work with sales and marketing departments to set up various ticket discounts and promotions

Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws

Process/fill approved charity ticket requests; document all complimentary tickets issued

Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.

Process donor seat selection and retention

Manage of all aspects of customer service as it relates to both internal and external customers, enforcing Oak View Group's principles and corporate initiatives

Direct the creation and control of fiscal budget for the Box Office department

Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium. arena or convention center

Develop and implement comprehensive ticket sales programs including Group Sales

Plan, direct, evaluate and provide leadership to Box Office personnel

Establish and maintain effective working relationships with internal/external customers

Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives

Comprehend and make inferences from written sales materials

Exercise confidentiality and integrity upon handling customer personal/financial information

Complete all duties with a customer service focus through teamwork and dedication to Oak View Group's principles Qualifications

Bachelors Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field

Minimum of 5 years of increasingly responsible box office/ticketing experience, preferable with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility

Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs

Knowledge of federal, state, and local regulations

Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software

Familiarity with Ticketmaster ticketing software

Knowledge of terminology used in box office/sales settings

Knowledge of principles of budget preparation and control

Communicate clearly and concisely, both orally and in writing

Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or through the use of a calculator

Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days