Data Center Operations Manager

TDS seeks a motivated and organized Data Center Support Team Lead to join our growing Data Center Solutions team in Coppell, TX. TDS seeks candidates in the Coppell, TX area with data center support experience including hands-on cabling infrastructure and data center equipment installation experience, but most of all be a leader that will manage at least six people in data center in the Coppell area. Candidates must have inventory control knowledge and good understanding of structured cabling. Power knowledge is strongly preferred. This is an ideal opportunity for someone with 3 to 7 years of data center technician experience and the right attitude to be a team leader. Candidates must understand data center operations and how to handle the day to day moves and changes that take place in the data center.

Candidates must be familiar with patching schedules, relevant project documentation and typical hardware install, move, add, change (IMAC) events that take place in a data center. Candidates must be collaborative team player who will supervise and manage a team while be willing to roll up their sleeves and be hands-on while installing cabling and equipment but also possess excellent client-facing, communication, project documentation, organizational, follow-up and Microsoft Office skills, particularly Excel, for the project management aspect of this position.

Responsibilities

Be a hands on leader overseeing a team providing on-site physical layer support to maintain a data center and its hardware including day-to-day moves and other IMAC work:

Manage and supervise at least six people working in the data center.

Perform hands-on rack and stack of data center equipment and structured cabling installation

Cabling current and new setups including copper patching and fiber patching

Terminate cables in the data center, patch cords and cross-connects, as well as troubleshoot and repair cabling and infrastructure problems as needed

Install new hardware such as switches, servers, storage devices, firewalls and routers

Diagnose and repair server hardware (in conjunction with the IT Services Desk Team)

Help monitor the data center environment including power usage, rack capacity, network ports and climate

Pro-actively check the hardware alerts and single points of failure to ensure the date center is running optimally

Assist with security implementation and deployment

Decommission old hardware: un-cable, remove from racks, and organize ecological disposal

Escort and assist 3rd party installers and adhere to established security policies

Manage hardware inventory and maintain a supply of spare equipment to ensure a rapid resolution for hardware repairs

Install and troubleshoot prefabricated fiber infrastructure

Update rack documentation and maintain accurate data center documentation including assisting with other team related administrative or operational tasks as needed

Schedule and facilitate installations and vendor meetings as needed

Install structured cabling and perform physical rack and stack of data center equipment as need

Exhibit leadership characteristics including strong communication skills, full understanding of internal policies, time management, dependability and client focus

Be proactive and assist whenever possible in either a project delivery or operations role

Interact and build an effective rapport with clients

Execute test procedures to ensure completeness of installations

Learn to plan and execute a subset of large data center design and build projects including low-voltage cabling, network and server equipment installation (physical rack and stack), general equipment and cabling move, add, change (MAC) and circuit management