Quality Improvement Assistant

Job Title: Quality Improvement Assistant

FLSA Status: Exempt

Report to: Quality Improvement & Compliance Director

The Quality Improvement (QI) Assistant is an integral part of the QI team and provides essential administrative and project support to the Quality Improvement department. The ideal candidate is organized, proactive, and passionate about helping teams improve processes, enhance outcomes, and ensure compliance with internal and external standards. Under the supervision of the Director of Quality Improvement, the QI Assistant supports planning, implementing, monitoring and evaluating QI initiatives and interventions. This role requires a keen eye for detail, strong organizational skills, and the ability to collaborate with cross-functional teams to drive continuous improvement.

Schedule: Enjoy a flexible hybrid schedule! Work Monday to Friday, 8:30 AM to 5:00 PM, with the convenience of 3 days in the office per week, 2 days remote. This will be increased to 3 days remote after a successful 90-day probationary period. Our primary office is located in the vibrant heart of Washington, DC. You'll also have the opportunity for occasional travel to various locations within Washington, DC, and Montgomery County, MD, as needed. Please note, the schedule may occasionally vary based on business needs.

Key Responsibilities:

Electronic Health Records (EHR) Management

Assist with the creation of new EHR staff accounts and support basic user role setups and permissions

Assist with HIPPA compliance efforts related to EHR documentation and access

Maintain and optimize standardized templates and forms within the EHR

Monitor and provide technical support for system performance, user issues and optimization

Supporting QI initiatives through data entry or record tracking

Preparing records for internal or external audits and/or requests as needed

Assisting new users with basic EHR navigation and login setup

Updating and/or creating simple how-to guides or quick-reference documents

Acquire Credible EHR Administrator certification within 180 days of hire Data Collection & Reporting:

Work collaboratively with the Director of QI to help develop useable reports and dashboards

Generating routine compliance reports

Assist in the collection, entry, and basic analysis of quality and performance data

Assist in preparing QI reports and presentations to communicate findings and recommendations in meetings

Perform basic research and benchmarking to support improvement strategies Compliance & Audit Support

Proactively monitor and audit medical record documentation and other quality metrics

Assist with internal audits by preparing documentation, organizing files and identifying deficiencies

Support with conducting Client Satisfaction Surveys and quality assurance calls

Support tracking of staff training, credentialing, or other compliance requirements Project Coordination & Administrative Support

Schedule and coordinate quality meetings, training, and project workgroups

Take meeting notes and follow up on assigned action items

Maintain quality improvement calendars, templates, and documentation logs

Help update policies, procedures, and forms under direction from QI Director

Organize and maintain digital files related to QI initiatives Training & Policy Updates

Assist in developing training resources/user manuals for use in staff onboarding and ongoing quality improvement/assurance

Provide training to employees on various topics including proper use of electronic health records, note documentation, quality improvement & compliance best practices and more

Assist with the development of documentation requirements for new and/or changing business processes OtherdutiesasAssigned

Required Knowledge, Skills and Abilities

Strong attention to detail and organizational skills

Basic understanding of healthcare environments or clinical workflows

Comfort working with data, spreadsheets, and reporting

Experience with electronic health records administration, for a behavioral health environment is preferred

Entry level knowledge of analyzing, interpreting and reporting data is a plus.

Ability to manage multiple projects and ask for help when needed.

Ability to participate as a team to accomplish tasks.

Ability to work with all stakeholders in a caring and respectful manner, and with due understanding of and consideration for cultural differences.

Strong customer service skills.

Proficient in use of Microsoft Office Suite (especially Excel, Word, Outlook, and SharePoint)

A high moral compass and a champion of continuous quality improvement.

Ability to work independently and set priorities; capacity to maintain a helpful role.

Willingness to learn new skills and take on new challenges as department needs evolve.

Excellent verbal and written communication skills.

Dependable and action oriented.

Ability to handle sensitive information and maintain confidentiality.

Deep commitment to the mission, values, and goals of PTHDC. Qualifications

High school diploma or equivalent required; associates degree or coursework in healthcare administration, IT, public policy, public health, or related field preferred

Prior experience in a healthcare, administrative, or data-entry role is a plus

Exposure to quality improvement or compliance concepts is helpful but not required

Familiarity with Credible Behavioral Health EHR is a plus

Medicaid billing and industry best practices are a plus.