Epic Revenue Cyle Principal Trainer Information Systems Full Time

Cost CenterInformation Systems

Scheduled Weekly Hours40

Work Shift

Shift & Status

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

What Will You Do?

As a Principal Trainer at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion.

The Principal Trainer is responsible for mastering, maintaining, and promoting Pine Rest’s EHR training structure and processes. The Principal Trainer is responsible for developing and maintaining training materials for multiple EHR applications, end user roles, and Pine Rest’s operational workflows. This includes building, testing, and maintaining training environments. This position works closely with individuals who fill a variety of roles; examples are HR, Credentialing, HR Education, Clinicians/Providers, Support Staff, Operations Managers/Directors, Application Analysts, and Clinical Informatics to ensure that training collateral and/or environments are appropriately structured to satisfy a broad range of training audience requirements. The Principal Trainer must demonstrate excellent communication skills, customer service, time- management, critical thinking, creative problem-solving, ability to effectively prioritize and execute tasks while under pressure, work in a team-oriented and collaborative environment, and have enthusiasm about the program and the Pine Rest organization.

They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Principal Duties and Responsibilities:

Develops and implements the training program for their respective application(s).

Designs, develops, and maintains instructional materials.

Trains and credentials additional classroom trainers to assist with end-user training.

Coordinates training for new software releases and updates.

Coordinates and collaborates effectively with team members, co-facilitates classroom instruction and assists partner trainer during classroom sessions.

Provides learning and application support to end-users within traditional classroom settings and virtual classroom settings.

Facilitates computer-based training labs and other learning interactions such as one-on one.

Participates and contributes to problem and issue identification and resolution.

Demonstrates flexibility in meeting educational needs of customers.

Provides clear, effective, and knowledgeable delivery of the class material.

Demonstrates proficient question answering skills.

Maintain a positive and enthusiastic learning environment.

Properly tracks and documents class attendance and class status in training tracking system.

Scores and reports test results in a timely manner.

Provides student evaluations for all classes, conducting necessary clean up, filing, and follow up.

Maintains policy and procedure documentation

Effectively manages all physical aspects of the student's learning experience.

Assists with building and testing of training environments, providing support and troubleshooting issues.

Prepares facility and all class materials prior to class time and be present at training location to greet students as they arrive.

Serves as an expert educator and supporter to internal staff, includes following up with trainees outside of the classroom to offer additional support.

What Does This Role Require?

Bachelor’s degree preferred, will consider a combination of relevant experience and education.

3-5 years teaching technology application courses, experience designing and delivering software training curriculum for large healthcare systems is required.

Must have or get within 6 months of hire EPIC certification in the respective application(s) responsible for.

Experience working in a high performing, team-oriented and collaborative environment preferred.

Electronic Health Record (EHR) experience preferred.

Previous EHR implementation experience preferred.

Prior experience on Epic Systems preferred.

Benefits:

Medical, dental, vision & life insurance plans

403(b) retirement match contribution by Pine Rest

Generous PTO for full and part time employees

Tuition assistance & loan forgiveness

Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.

Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.

Pine Rest Christian Mental Health Services requires all employees to receive the COVID-19 vaccinations subject to certain exclusions. Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.

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