Associate Product Manager (UGC)

Are you a natural problem-solver who excels in requirements gathering, analysis, and design? Do you have a proven track record of leading projects and providing production support to a software development team? Great news! 1WorldSync is seeking a dynamic Associate Product Manager to join our team at our Chicago office.

1WorldSync is the industry leader in product content management. With approximately 550 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK, we’re seeking an Associate Product Manager to support our growing global team.

Reporting directly to our Director of Product, UGC, the Associate Product Manager will act as the vital link between the PowerReviews customer community (both internal and external) and our PowerReviews software delivery team. In this pivotal role, you will be responsible for crafting software and program solutions, orchestrating project coordination, capturing precise business requirements, developing use cases, creating functional specifications, documenting user guides, extending unwavering support to our engineering team, and ensuring seamless delivery and ongoing support. As a core member of our team, you will be expected to possess a profound understanding of the products or product areas under your purview, encompassing all facets of the PowerReviews ecosystem.

As an Associate Product Manager at 1WorldSync, responsibilities include the following:

Manage a product backlog and release schedule for assigned solutions by working with customers (internal and external).

Elicit requirements using interviews, document analysis, requirements workshops, business process analysis and use cases.

Translate user insights into actionable requirements and product enhancements and work with UX designers and engineering to bring solutions to life.

Review release requirements as a subject matter expert to ensure functionality is correct and aligns with short and long-term roadmap priorities.

Act as the point of contact for questions and clarifications related to assigned PowerReviews features.

Liaise between Product Management and Engineering teams (architects and developers).

Focus on specific PowerReviews features related to display and data collection, becoming a subject matter expert in that area.

Work closely with technology teams to ensure core platform technologies are being deployed in a way that maximizes their usability for the customer.

Work across the company on the launch process of new products and features to ensure the sales, marketing, implementation, and customer service teams are receiving the support they need to successfully take products in the market.

Conduct ongoing competitive analysis to understand market trends and identify opportunities to differentiate PowerReviews offerings.

Stay informed about industry best practices and emerging technologies in the user-generated content space.

Required Skills and Experience:

Bachelor’s degree

3+ years of experience with software-as-a-service (SaaS) platforms and the software development lifecycle, or equivalent experience in an e-commerce environment

Desired Skills and Experience:

Experience with eCommerce platforms, APIs and JavaScript

Strong project management and leadership skills

Ability to work effectively in a highly collaborative and team-oriented environment

Strong work ethic with a high degree of flexibility to manage in an ever-changing environment

Consultative and problem-solving skills with customers and solution delivery partners

Decisive business leader with practical business judgment

Strategic technology vision and understanding

Relationship builder, both with internal and external customers

Has experience working and is comfortable working within an Agile environment

Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, customers, executives, managers, and subject matter experts

Able to synthesize many inputs into a solution strategy and write corresponding business requirements

Understanding of technical environment (Product Data Management, Database Management Technologies, JSON, modern APIs) for internet based commercial applications a plus

Demonstrates 1WorldSync Core Values (Teamwork, Continuous Improvement, Humility, Integrity) in Action

Experience managing tickets and working within Jira

Demonstrates 1WorldSync Core Values (Teamwork, Continuous Improvement, Humility, Integrity) in Action

Compensation:

$70,000- $80,000 base salary.

This role is eligible for an annual discretionary corporate bonus.

Candidates can expect salary offers that range from the minimum to the midpoint of the salary range.

1WorldSync provides full pay ranges so candidates can consider their growth potential.

Benefits:

Incredible health benefits (FSA and HSA options), with dental and vision coverage.

401(k) plan with employer match.

Paid time off as well as company holidays, volunteer time off, sick time, bereavement leave, and 12 weeks of fully paid parental bonding leave.

Short and long term disability and life insurance.

Additional optional benefits, including a comprehensive legal plan, pre-tax parking and transit accounts, critical illness insurance, accident insurance, long term care and whole life insurance, identity theft prevention, tuition reimbursement, and pet insurance.

Additional Details:

This is a hybrid position that requires 3 days per week at our Chicago headquarters location.

This role requires the candidate to have the authority to work in, and be located in the US.

This position requires up to 10% travel.

1WorldSync is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at 1WorldSync are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.

Americans with Disabilities Act (ADA)

1WorldSync will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at .