Front Desk Coordinator

ROLE

We are seeking an experienced Front Desk Coordinator to support the Federal Retirement Thrift Investment Board (FRTIB) in Washington, D.C. Your responsibilities will focus on delivering high-quality, in-person front desk and administrative support services to ensure seamless visitor access, call handling, credentialing coordination, and daily office operations in a secure federal environment.

This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security.

RESPONSIBILITIES

I. Reception Operations

Serve as the first point of contact by greeting visitors professionally in person and by phone

Grant access to the FRTIB reception area for approved visitors, deliveries, and staff

Ensure all visitors sign in accurately using the SPLAN visitor log

Enter visitor requests into the Data Brookfield Management System

Download visitor reports and include them in the monthly report

Invite visitors to complete the receptionist customer satisfaction survey

Maintain a clean, organized, and professional front desk and reception area

Monitor office equipment for functionality and report any issues

Validate parking tickets and update the parking ticket log

Provide directions, contact details, and general information to callers and visitors

Maintain security protocols in accordance with FRTIB and building management policiesII. Phone Coverage

Screen calls for the Executive Director and Deputy Executive Director, take messages, and escalate priority calls

Forward calls to staff or voicemail as appropriate, and route voicemails to Converge when needed

Respond promptly and professionally to all incoming telephone inquiries

Maintain and update the office and employee directories

Demonstrate tact and courtesy in all interactions with staff and visitorsIII. Mail Handling

Receive, sort, and log all incoming and outgoing packages and mail via FedEx, UPS, USPS, and couriers

Support processing and tracking of express mail and courier shipments

Maintain administrative logs (e.g. visitor, mail, parking ticket, and Certificate of Insurance (COI) records)IV. Facilities Coordination

Update agency office space records within two business days of employee changes

Submit service requests for facility maintenance issues within 24 hours of notice

Notify Facility Specialist of COI rejections within one hour

Alert Facility Specialist 15 days before COI expiration dates for follow-up

Turn off lights and equipment in the Board Conference Room at the end of each dayV. Credentialing Services

Perform full-service Personal Identity Verification (PIV) credentialing tasks (e.g., sponsorship, enrollment, and activation)

Complete card termination actions and Personal Identification Number (PIN) resets as needed

Accurately enter personally identifiable information (PII)and related data for sponsorship with minimal errors

Verify applicant identity and document validity before enrollment

Scan documents, take photos, and perform fingerprinting per standards

Contact the USAccess (GSA credentialing system) service desk if fingerprints do not register

Attend fingerprint training as scheduled

Print PIV cards with proper lamination and no defects

Resolve printer issues or contact helpdesk support when needed

Schedule enrollment, fingerprinting, and activation appointments as needed

Add or remove employee contact information in the Mass Notification System during onboarding or offboarding

Complete offboarding checklists and terminate PIV credentials via GSA USAccessVI. Administrative Support

Provide clerical and administrative assistance (e.g., data entry, etc.)

Schedule and set up training room facilities for board meetings

Contribute to agency objectives by supporting tasks aligned with the FRTIB Strategic Plan

Deliver all work accurately, efficiently, and in alignment with quality expectations

Use Microsoft Office software proficiently (e.g., Excel, Word, PowerPoint, Outlook, Forms, etc.)

Ensure all submitted items are clear, concise, and free from grammatical or spelling errors

Maintain confidentiality of sensitive or privileged information in accordance with agency policies

KNOWLEDGE & SKILLS

Knowledge of office procedures, professional reception practices, and federal workplace protocols preferred

Knowledge of Microsoft Office (e.g., Word, Excel, Outlook, PowerPoint, Forms, etc.) preferred

Skill in communicating effectively and courteously with staff, leadership, and the public preferred

Skill in organizing, tracking, and reporting detailed administrative information (e.g., logs, schedules, records) preferred

Skill in managing multiple priorities while maintaining accuracy and professionalism preferred

Speak, read, and write English fluently required

BACKGROUND

Experience in a customer-facing, administrative, or receptionist role within an office environment preferred

Experience supporting scheduling, mail processing, visitor management, or credentialing preferred

Experience in a Federal or public sector preferred

EDUCATION

Bachelor's degree preferred

LOCATION

Washington D.C. 20002

CLEARANCE

U.S. citizenship is required as it supports the U.S. federal government

CLIENT

Federal Retirement Thrift Investment Board (FRTIB)

TRAVEL

Travel is not required

WORK HOURS

40 hours

8 hours a day

5 days a week

EMPLOYMENT CLASSIFICATION

Employment Classification Eligibility - Nonexempt

RELOCATION

Not eligible for relocation benefits

KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.

Other Considerations. Applicants will be subject to a background investigation. Individual's primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.