DONATION ATTENDANT

MISSION CONTRIBUTION:

To ensure the efficient and cost-effective operation and stewardship of Goodwill through donor and customer relations, processing donated goods, quality control, to maximize profitability and increase training opportunities.

SUMMARY:

Under the general supervision of the Team Lead Coach, a trainer, or another designee, is responsible for customer service, facility security and maintenance, greeting and assisting donors, breakdown of donations and the maintenance of accurate donor records. Also, may be responsible for covering work shifts and working at different ADC sites as needed which are regularly permanently assigned, or closer to the team member's home.

ESSENTIAL FUNCTIONS:

1. Provides outstanding customer service.

2. Greets donors in a prompt, friendly, and courteous manner within 10 seconds; ensures donors receive assistance when unloading donations, offer tax receipts and maintain accurate daily counts of donations.

3. Responsible for the stewardship of all donated items ensuring that donations remain property of Goodwill, and that donations are not used in a personal nature as they are guided through the process.

4. Separates wares from textiles.

5. Maintains drive-through and ADC site in accordance with image and safety standards.

6. Responsible for ordering and maintaining supplies in an efficient manner. Responsible to secure and appropriately use those supplies.

7. Adheres to all Goodwill and personnel policies and procedures; follows good safety and security practices, including reporting safety hazards and injuries to the operations leadership team and/or risk management.

8. Ensures proper accuracy of donor tracking and counts.

9. Ensures proper use and accurate reporting of on-hand equipment.

10. Works in a safe manner, adheres to proper handling of material movement equipment and communicates any safety hazards or concerns.

11. Whenever possible, assist the Transportation team with the delivery and pick up of equipment both full and empty.

12. Responsible for performing these and all assigned duties within the framework of our Guiding Principles:

• Using data for operational productivity

• We are committed to providing outstanding customer service.

• Greeting donors and shoppers within 10 seconds.

• Maintaining a clean, neat, organized, and safe facility. The image of the store reflects Goodwill, the manager, and the team.

• Stocking our store with full and fresh product..

• All donations should be processed within 24 hours.

• Avoiding piles-If you have a pile, we have a problem.

13. Attending in-service and related training as assigned by management.

14. Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Read, write and communicate verbally and perform basic math skills.

• Must be able to work independently.

• Must have basic computer skills.

• Ability to perform the essential functions with or without accommodation.

• Ability to develop and maintain effective working relationship with Supervisor, team members, customers and donors.

• Ability to work within a team situation.

• Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.

SPECIAL REQUIREMENTS:

• Must have reliable means of transportation.

• Must be able and willing to work as scheduled to meet the needs of the store.

• Must make a commitment to drug-free workplace culture and policy.

PHYSICAL REQUIREMENTS:

• Able to stand, bend and reach.

• Able to lift, push, pull, carry or otherwise move up to forty (40) pounds with no support regularly. Over forty (40) pounds request for additional team member assistance as needed.

• Able to perform tasks that require repetitive motion. Manual dexterity is required.

CRITICAL PERFORMANCE FACTORS (CPF) -

1. Safety - ADC Safety metric score

2. Attendance - Works schedule as assigned, notify leadership as needed with no recurring issues.

3. Quality of Work - (Attitude, sense of urgency, productivity, individual safety performance)

4. Security and stewardship of location and donations

5. Accuracy of donor counts

6. Work Integrity - Follows established procedures and processes donations timely with a sense of urgency.

7. Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback)

8. Reporting - Accurately reports equipment on -hand, communicates needs.

9. Image - Personal image, keeps work area/location clean, safe, and organized with no donor creep.

10. ADC Operations audit (includes operations and safety metric score)

Behavioral Expectations for Donation Attendant

1. Reliability: I accept responsibility for coming to work on time and following my schedule. I understand that what my leadership asks of me is my job at that moment. I will be responsible for completing my work on time. I will give honest and timely feedback. I will address difficult issues with others as they arise. I will be available to assist others when needed, such as in response to important deadlines, changes in workloads or staffing issues. It is my duty to keep my work environment clean.

a. I realize when I am not demonstrating reliability:

• I am not working as part of the team.

• I am putting my workload on others.

• I understand that not showing reliability can also negatively impact my employee status or employment.

2. Coachability: I take responsibility for working in an environment where learning is important. I will evaluate my own behavior and how I am doing. I will seek guidance to make sure I am improving my quality and productivity. I will ask for ideas for improvement and will encourage and help others (when instructed to). By being responsible in completing my tasks, I will achieve my work goals on time, and I will do quality work without being prompted by my supervisor. I will follow company policies, procedures, or processes. I will keep my supervisor informed of my progress or any problems I feel could happen. I will acknowledge and correct any mistakes. I will show I can adapt to changes as they arise during my daily work.

a. I realize when I am not demonstrating coachability:

• I am not fulfilling the mission of Goodwill.

• I am missing an opportunity for personal and professional growth.

• I understand that not being coachable can also negatively impact my employee status or employment.

3. Communication: I will speak in a prompt and friendly manner to customers and coworkers. I will greet customers within 10 seconds of seeing them. I will not gossip or have conversations that are negative. I will be sensitive to the feelings of others. I will express my ideas and concerns to my supervisors through the correct communication channels. I will actively listen to others and show that I am willing to try to understand what they are saying and their views and concerns. I will show my team spirit by working together and cooperating with my coworkers. I will let others know that I value what they have said and done as we work to achieve our common goals.

a. I realize when I am not demonstrating good communication:

• I am a part of a toxic work environment.

• My production will not be met.

• I understand that not communicating appropriately to customers, coworkers and supervisors can negatively impact my employee status or employment.