Intake Associate

Job Details

Adolescent Campus - Chamblee, GA

Main Campus Locations - Atlanta, GA

Bachelor Degree

Nonprofit - Social Services

Description

Skyland Trail, a nonprofit mental health residential treatment program for adults and adolescents in Atlanta, is seeking an Intake Associate.

Scope: Responsible for answering intake calls, providing excellent customer service, and coordinating the admissions process. Must have strong organizational skills and be able to work in a fast paced environment. Organize and maintain all call and assessment records, client and family handbooks, and medical records.

Duties:

Admissions Calls

Serves at the initial point person for calls to be triages and to start the admissions process. Which includes:

Provide prompt follow-up on all open referrals

Clinically screening calls

Provides information about our program, admissions process, and basic financial information

Provides referral sources when needed

Provide written information about our programs to callers who request it

Starts the admissions process with client/family/ referral

Enters calls into data base

Record Collection and Review

Request and reviews records in order to determine if client is appropriate to move forward in the admission process

Gather all written documentations required on new client prior to admission (i.e. previous records, welcome forms, family questionnaire, etc.)

Collect all pre-admission testing from clients and families

Communicate and/or consult with clinical staff about potential admissions

Scheduling and tours

Schedules assessments on those interested and appropriate

Schedule and provide tours to clients, families and professionals interested in viewing our programs.

Admissions

Enter all intake information into electronic medical records systems prior to admissions

Complete admission paperwork with new admissions and their families

Helps Admissions staff prepare for admissions by assembling chart(s) and scheduling necessary appointments for all new residential and day treatment clients

Enters all client schedules into Electronic Medical Records

Enters Demographics information into Electronic Medical Records

Scan records

Track Sexual offenders and history

Serves as backup for:

Completing Mini International Neuropsychiatric Interview (MINI)

Montreal Cognitive Assessment (MoCA) on all new admissions

Helps client to enroll in outpatient services from higher levels of cares

Attend appropriate meetings

Staffing meetings on an as needed basis

Weekly Admissions meetings

Weekly clinical supervision

Quarterly All Staff Meetings

Perform other duties as assigned

ABOUT THE PROGRAM

The Skyland Trail adolescent treatment program treats teens ages 14 to 17 with a mood or anxiety disorder. A typical length of stay for adolescents at the residential level of care is about 12 weeks. Many clients continue treatment at the day treatment level of care. Though struggling with their mental illness, Skyland Trail patients have entered treatment voluntarily, and clients and their families are engaged in their treatment program.

Skyland Trail campuses include gardens, private patient rooms, and common rooms that provide a therapeutic, healing environment for our clients and families. Clients participate in individual and group therapy as well as daily academic services to maintain progress toward graduation.

A key philosophy at Skyland Trail is that we expect our clients to get better. We help teens identify their own goals for their future, and we help them develop the skills needed to pursue those goals in healthy and effective ways.

The Skyland Trail adolescent treatment program is an evidence-based treatment program that has earned The Joint Commission gold seal of approval since 2020.

WORKPLACE CULTURE

Skyland Trail is a nonprofit mission-focused organization with five campuses in Atlanta and about 150 employees. Employees work collaboratively in small teams. Cross-departmental committees and working groups help ensure quality and performance improvement. Each and every employee plays an important role in our clients healing and recovery.

Skyland Trail respects and values individuals and their diverse histories, abilities, identities, and perspectives. We work to ensure all aspects of our organization reflect our commitment to diversity, inclusion, and cultural equity.

COMMITMENT TO COMMUNITY HEALTH

Skyland Trail values the health of our staff and clients and has taken steps to ensure a healthy campus and community. Please note that Skyland Trail is a 100% nicotine-free campus. There is no smoking, vaping, or tobacco use permitted anywhere on campus, indoors or outdoors. Skyland Trail also requires employees to be fully vaccinated for Covid-19 and to receive a CDC-approved influenza vaccination annually.

SALARY & BENEFITS

Competitive salary commensurate with experience.

Benefits include:

9 paid organization-wide holidays

1 paid personal holiday

Accrued PTO

Opportunity to opt-in to medical, dental, and vision insurance plans

Employer match toward 403(b) retirement savings account for eligible employees

Clinical continuing education provided free-of-charge on-site for a portion of required hours

Employee assistance program for free or reduced financial counseling, mental health counseling, and other confidential professional assistance

As a 501(c)(3) nonprofit organization, Skyland Trail is a Public Service Loan Forgiveness (PSLF) qualified employer. Full-time employees may qualify for the federal student loan forgiveness program.

Qualifications

This position should have sufficient preparedness in the following areas:

Entry level knowledge/clinical skills

Ability to work in a fast paced environment and be flexible and decisive

Organizational Skills

Computer skills

Costumer services skills

Minimum of Bachelors in Psychology, Social Work, Psychiatric Nursing, Counseling or related field and possibly working towards a Masters.