Bilingual Call Center Representative

Job Details

Great Basin Federal Credit Union - Reno, NV

Full Time

High School

$19.30 Hourly

None

Day

Banking

Description

At Great Basin Federal Credit Union, joining our team means becoming part of a culture that feels like family. We are committed to being member-loved by prioritizing relationships and creating meaningful connections, reflecting our passion for teamwork and shared success.

We achieve this by:

Stepping into our members’ shoes, understanding their feelings and perspectives.

Taking ownership, finding solutions, and following through.

Going above and beyond to impress our members and each other.

Being knowledgeable, accurate, and efficient.

Acting with integrity and professionalism.

Showing genuine appreciation.

Guided by these service promises, we’ve expanded into 13 counties across Northern Nevada and continue to grow. (Insert member stats here.)

If you’re passionate, collaborative, and ready to make a difference, we’d love to meet you!

The Member Support Representative creates a remarkable experience consistent with our brand personality, core values, service promises, mission and vision with all internal and external relationships. Provides exceptional service at all member touchpoints including answering all incoming calls and electronic communications. Provides information and member support concerning the credit union and its products and services to members and employees. Through creating member loyalty, you must excel in core contributor relationships by offering share and loan products. Educate and empower members to utilize e-services.

Qualifications

Experience and Training

High School diploma or GED equivalent

12 months experience in a customer service capacity which included cash handling experience, preferably in a credit union, bank or other financial institution or six months of continuous employment with Great Basin Federal Credit Union

Pass Teller training and MSR training with 85% or better

Required Knowledge and Abilities

Knowledge of:

Credit union products, services and policies Ability to:

Perform minor math calculations

Organize time effectively

Communicate effectively and professionally with members and the public through phone and e-channels

Work independently and efficiently

Pay attention to details, be proficient and accurate

Be flexible and handle more than one task at a time

Physical Requirements (approximate percentage of day spent)

Standing- 10%

Sitting- 60%

Bending-3%

Squatting- 2%

Walking- 10%

Lifting- 7% 5-15 lbs

Twisting-3%

Driving- 5%*

* May be required to drive to another branch

Extent of Public Contact

This position works extensively with our members, both internal and external, primarily through the telephone.

Working Conditions

Duties performed are in an office environment. Requires occasional traveling to branches to fill in as a Teller as needed or to attend outside classes.