Global Security Operations Center Operator

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Job Description

Allied Universal® is hiring a Global Security Operations Center Operator. Global Security Operations Center (GSOC) Operators are responsible for Physical Security, Life Safety, Alarm Monitoring, Global Threat Management, Video Monitoring and Incident Management for client data centers and global offices. In addition to routine physical security and life safety tasks such as foot patrols, evacuations, and ID checks, the GSOC Operator will monitor multiple computer screens and implement a variety of tools ranging from access control and alarm monitoring systems to business intelligence sources, open-source media, and other in-house security tools. The Operator is required to detect, analyze, and alert on incidents which may impact the client’s people, products, property, or brand image.

Full Time: Monday & Friday 10:00 p.m. - 6:00 a.m. Saturday 7 Sunday 6:00 p.m. - 6:00 a.m.

Hourly Pay Rate: $26.00

MUST have 3+ Years of Security or SOC Experience

RESPONSIBILITIES:

Monitor and investigate access control and CCTV system alarms and respond appropriately

Implement site specific policies and procedures for safety, security, and emergency response, including after action reporting

Respond to calls for security assistance from employees worldwide

Serve as a communication hub for client’s employees

Detect, analyze, and respond to incidents in a calm and orderly manner

Monitor employee travel security through open-source media and paid monitoring services; as needed, alert employees or management to incidents that may impact travelers

Monitor and assess local and global security events and communicate impact to client

Monitor social media via open source and paid subscriptions for potential risks to client sites

Provide support and participate in crisis mitigation and after-action reporting.

Sending emergency mass notifications to employees in the event of a crisis, using a mass communication system

Monitor functionality of all global security hardware, platforms and applications and alert system administrators of system interruptions

QUALIFICATIONS:

High School diploma or equivalent

Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Minimum of six (6) months of Data Center security and/or Security Operations Center experience

Experience in Access Control Systems to include access badge modification. (i.e., issuing badges, changing access levels, enrolling and encoding biometrics, PINs and creating proper system notes)

Experience in operating CCTV and the use of PTZ, IR and stationary camera systems

Experience in Cisco Emergency Responder (CER) Emergency Call Alert systems

Experience in using and operating handheld radio systems

Excellent analytical and problem-solving skills

Ability to assess risks in ambiguous and complex situations

Excellent communication skills (oral and written) with ability to influence without authority

Proficiency in Microsoft Office Suite. (i.e., Outlook, Excel, Word, PowerPoint)

PREFERRED QUALIFICATIONS:

College degree in Criminal Justice, Intelligence, or related field of study

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insurance

Enrollment in our company’s 401(k)plan, subject to eligibility requirements

Seven holidays annually paid at time and a half, if worked

40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit:

Requisition ID

Full Time