Desktop Support - Onsite

Title: Desktop Support - Onsite

Location: Raleigh, NC, United States

Length: Long term

Restriction: W2 or C2C

Description:

Interview Type: Skype *** Very long term project initial PO for 1 year, expect to go for 4+ years *** ***Onsite***

Description:

Typical Experience: 84+ months

Sample Role Types: Desktop Support Analyst, Help Desk Support Analyst

Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.

Description (including, but not limited to):

Technical assistance, support, and advice to end users for hardware, software, and systems

Hands-on technical and functional assistance to business and technical users

Remote technical and functional assistance to business and technical users

Required Skills

Unpack boxes and stage for i-tagging

Organizing PCs and parts in stock rooms

Work tasks & perform data updates in ServiceNow system

Process PCs & delivery for State Surplus

Perform updates in AssetWorks system

Assist with PC pickups, deliveries, shipping

Assist with testing new PC models

Performing lifecycle replacements

Physical PC inventories

Provide PCs to customers

Image/Provision PCs

Use SharePoint for file management

Win 10, 11 knowledge preferred

Basic knowledge of Mac OS helpful

M365 knowledge preferred