Customer Care Associate

Job Description

Customer Care Associate

Health Insurance

$19.25-$20.25 per hour

Temp to Hire

Monday-Friday, Shifts Below

Columbus, Ohio

As a first-of-its-kind digitally native employee benefits company is looking for emotionally intelligent Customer Service Representatives to join their team. This role serves as the primary point of communication for inbound service calls. You will provide timely and accurate guidance and service to members, providers, brokers, and HR admins. The ideal candidate is a quick learner, curious and eager, resourceful, embraces positive change, challenges the status quo, and thrives in a fast-paced, startup environment.

What the position offers:

After being hired on, the following benefits are offered:

Full benefits, unlimited PTO

401k options

Parental leave

Company social events

Training is Monday-Friday, 11:30am-8:00pm for 5 weeks; pay is $19.25 per hour

Days/Hours after training: Monday-Friday**open availability between 9am-8pm (you will be assigned one of the shifts below after training)

Opening Shift (9:00am-5:30pm EST): No shift differential = $19.25 per hour

Mid Shift (10:30am-7:00 pm EST): + $0.50 per hour = $19.75 per hour

Closing Shift (11:30am-8:00 pm EST): + $1.00 per hour = $20.25 per hour

What you’ll be doing:

Provide stellar service to our stakeholders with information regarding eligibility, benefits, and claims with an emphasis on customer education, satisfaction, and retention

Research and respond to customer inquiries (ranging from simple to complex) via telephone, email, and/or chat, and appropriately document

Exhibit genuine compassion, patience, and active listening to assist and de-escalate when needed

Guide callers through troubleshooting as well as navigating company resources and services

Who we’re looking for:

1-2 years customer service experience or equivalent higher education

Ability to act with a sense of urgency and thrive in a fast-paced environment

Ability to work in a statistically driven environment; measured by call quality, satisfaction, and productivity goals

Superb time management and organizational skills

Excellent written and verbal communication skills

Proven ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions

Ability to demonstrate critical thinking and effective problem-solving

Develop strong product and business expertise of company products

Be able to process, engage, and adapt to constructive feedback

Work collaboratively with team members to ensure timely responses and resolutions to customer concerns

#INDCSR

#ZR

Full-time