Call Center Representative

Job Description

Description:

Job Summary:

The Call Center Representative is crucial in providing exceptional customer service, effectively managing emergencies, and streamlining office calls as needed. The ideal candidate will be detail-oriented, an excellent problem solver, possess strong multitasking skills, and demonstrate a commitment to delivering high-quality administrative support while embodying our core values.

Essential Functions:

Answer, screen, and forward incoming phone calls

Assist patients over the phone with essential appointment services such as confirming, rescheduling, and answering general questions

Route calls to the appropriate person(s) when indicated

Protect patients and employees by adhering to HIPAA protocols

Verify patient insurance information as needed

Provide relevant and accurate information via phone/email

Update patient information in EMRRequirements:

High School Diploma or equivalent

Customer Service experience

Excellent written and oral communication skills

Excellent organizational skills

Excellent problem-solving skills

Excellent multitasking and time-management skills

Can thrive in a fast-paced environment

Team player

Physical Demands:

Ability to sit up to 10 hrs per day

Ability to withstand screen time of up to 10 hrs per day

Ability to communicate up to 10hrs per day

Repetitive motion (hands, typing)

Lifting/Carrying (up to 5lbs)

Schedules:

All schedules are 4 days a week/10 hours per day

Hours: 7 am - 6 pm

Sunday-Wednesday

Openings: 1

Full-time