Client Coordinator

Job Description

The Client Coordinator drives high-impact client engagement, ensures top-tier service delivery, and acts as a critical liaison between clients and internal teams. This role demands a proactive approach to managing client relationships, resolving issues decisively, and executing seamless communication across departments to maximize satisfaction and retention.

Key Responsibilities:

Client Relationship Management:

Own and manage key client accounts with precision and professionalism.

Anticipate client needs and deliver tailored solutions that exceed expectations.

Lead client meetings, drive actionable outcomes, and ensure consistent follow-through.

Strategic Communication:

Deliver clear, compelling updates to clients and internal teams to ensure alignment.

Translate client feedback into strategic action items and push them through to completion.

Create high-impact client-facing materials, including performance reports and strategic updates.

Issue Resolution & Risk Management:

Tackle client issues head-on with speed and confidence.

Escalate complex challenges smartly and ensure swift resolution to protect client satisfaction.

Actively identify potential risks or service gaps and implement preventive solutions.

Operational & Administrative Excellence:

Maintain high-integrity client records and CRM data to support fast, informed decisions.

Drive the creation of persuasive proposals, airtight contracts, and mission-critical documentation.

Streamline processes for maximum efficiency and reliability.

Performance Monitoring & Optimization:

Track and analyze client satisfaction metrics to drive continuous improvement.

Identify operational weaknesses and work cross-functionally to deliver high-impact fixes.

Report performance insights to leadership and recommend actionable improvements.

Cross-Functional Leadership:

Collaborate closely with sales, recruitment, and delivery teams to align goals and drive unified execution.

Lead or contribute to internal strategy sessions with client insights and frontline data.

Qualifications:

Education:

Bachelor's degree in Business, Communications, Marketing, or a related discipline.

Experience:

Proven success in a client management, account coordination, or customer-facing role.

Skills:

Outstanding communication and negotiation skills.

Master of multitasking with strong attention to detail.

Expert-level proficiency in Microsoft Office and CRM tools.

Cool under pressure, solution-oriented, and relentless in pursuit of results.

High emotional intelligence and a sharp client-first mindset.

Working Conditions:

Based on-site, supporting high-value clients across the Southwest region.

Standard office hours with flexibility to go above and beyond when client needs demand it.

Compensation & Benefits:

Pay: $48,000 – $52,000 annually, based on experience and performance.

Benefits: Health, dental, vision, life insurance, PTO, and ongoing professional development.

Job Type: Full-Time

Schedule: 8-hour shifts, with occasional extended hours during peak cycles.

Work Location: In-personCompany Description

Pine Health was created with over 40 years of healthcare personnel experience and expertise with a goal to connect the highest quality workers with our clients. Our mission is to bridge the gap between our clients and the incredible talent that exists within the workforce throughout the country.

Full-time