Dispatcher

Job Description

Dispatcher/Office Manager

We are seeking a detail-oriented and experienced Dispatcher/Office manager to join our team at our Texas Branch. The successful candidate will be responsible for ensuring our units are successfully delivered and picked-up from customer sites, ensuring the drivers are following all safety and DOT regulations. In addition, this person will manage and process the branch’s rental/sales. We need you to help to support and grow our constantly expanding client base.

Responsibilities:

Promotes safety first for all areas of dispatch. Ensures drivers are following all DOT, safety policies and procedures.

Supervises team of Drivers, which includes:

Scheduling and assigning drivers and vehicles to convey portable office and storage units

Reviews next day/week deliveries and pick-ups and develops a dispatch plan

Notifies drivers of daily assignments

Tracks Drivers out on delivery/pick-up

Assists Drivers in troubleshooting when necessary

Sets daily and weekly priorities for the team

Conducts performance discussions and training

Ensures Drivers have collected all appropriate paperwork for the day.

Process daily paperwork to corporate

Communicates with customers to assist in scheduling daily/weekly activities

Maintains daily log files and preventative maintenance files and records the information into the appropriate systems. Ensures all daily/weekly/monthly paperwork is completed, recorded and filed.

Maintains branch’s budgeted trucking profit margin (repair & maintenance cost control)

Works with branch manager to determine driver schedule availability, and schedule deliveries/pick-ups outside of normal business hours.

Track registrations of fleet equipment & vehicles.

Install license plates on equipment as needed.

Assist & maintain paperwork for branch audit purposes.

Work with mechanics about truck repairs and calls for parts from vendors.

Conduct Safety Meetings.

Skills Needed for Success:

Excellent verbal and written communication skills

Good organizational skills and the ability to multitask

Strong listening skills

Required Qualifications:

High School Diploma or equivalent preferred.

2+ years of experience in rental industry, customer service, and billing.

4+ year of experience in driver scheduling and dispatching.

Knowledge of DOT and state specific safety regulations.

Ability to communicate clearly (verbal and written).

Valid Driver’s License. (Class A bonus)

Benefits:

Immediate PTO eligibility

Paid holidays off

Medical, dental, vision, and life insurance

401(k)

Health Savings Account

Job Type:

Full-time

Austin/Jarrell area:

8810 IH - 35

Who We Are:

Southwest Mobile Storage is a family-owned shipping container business founded in 1995. Our strength for more than 30 years comes from the specialized knowledge and passion of our people, along with serving over 24,000 commercial, construction and residential customers.

Equal Opportunity Employer:

Southwest Mobile Storage is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants. We encourage and love to hire veterans, military experience welcome!

Full-time