Customer Service Representative

Job Description

Customer Service Representative (Non-Call Center)

Hardware Manufacturing

$20.00 per hour

Temp to Hire

Monday-Friday, 8:00am- 4:30pm

Lewis Center, Ohio (onsite)

What you’ll be doing:

Assist customers, provide information as it pertains to products, place orders, maintain and ship orders by performing the following duties:

Communicate with customers via phone, email, and in person

Responsible for the maintenance and accuracy of customer information in Dynamics AX

Enter, edit, confirm, and expedite orders as necessary

Provide customers with pricing and availability of products

Issue return number when necessary

Communicate and process customer complaints following internal standards

Manage difficult or emotional customer situations

Respond promptly to customer needs

Solicit customer feedback to improve services

Respond to requests for service and assistance and meet commitments

Who we’re looking for:

Ability to understand and follow basic instructions, short correspondence, and memos; communicate effectively in one-on-one and small group settings

Proficient in basic math, including addition, subtraction, multiplication, and division with whole numbers, fractions, and decimals

Capable of solving practical problems with limited standardization; interpret written, oral, diagram, or schedule-based instructions

Skilled in Microsoft Word, Excel, and Outlook

Communicate clearly in positive or negative situations, listen actively, ask for clarification when needed, and respond effectively to questions

Write and edit clearly, present data effectively, and interpret written information accurately

Work well both independently and in a team; contribute to building positive team spirit, provide and receive feedback, and prioritize team success

Treat others with respect, act with integrity, and uphold organizational values

Handle pressure tactfully, treat everyone with consideration, and accept responsibility for actions

Adapt to changing work environments and handle delays or unexpected events effectively

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Full-time