Maintenance Operations Associate (Landscaping Industry)

Job Description

SUMMARY OF POSITION:

The purpose of this position is to provide support to the Company’s overall Maintenance operations. This includes, but is not limited to, coordinating & supporting the Account Managers, Supervisors, and field staff in their daily operations. This individual must possess the skills & diplomacy to work with external clients / service providers as well as internal staff for timely & successful performance. Additionally, this position will oversee and support in sending out work orders, preparing budgets, coordinating the crews / resources, purchasing supplies, sending monthly property updates to the clients, keeping maintenance account info updated in Salesforce, Sage, and Procore (Company software). This person will basically be responsible for the administrative functions of the Maintenance department.

ESSENTIAL DUTIES AND RESPONSIBILITES:

· Assist in the coordination of base Maintenance crews and their schedule.

· Manage the coordination of the Enhancement & Up-Sell crews and their schedule.

· Assist in the support of the field crew’s success, along with Human Resources & Safety departments, as needed.

· Communicate with clients as required to support and drive the success of the department.

· Manage the annual calendar of account recurring servicing (irrigation inspections, drainage inspections / testing, lighting, etc…).

· Help prepare work orders and budgets for enhancements & up-sells.

· Assist in tracking and monitoring budgets to ensure compliance with expected profit margins.

· Assist in coordinating and updating the Maintenance route schedules for efficiency.

· Help with purchasing and coordinating resources for the department

· Send out notices and monthly updates to all Maintenance accounts

· Provide Accounting department with a weekly report on completed work that needs to be billed.

· Provide Accounting department with a monthly report on changes in monthly base account billings.

· Support the Maintenance Account Managers with documenting client interactions, requests, needs, issues, up-sells, etc. in Salesforce.

· Ensure the Company’s three (3) major software are kept current and accurate with key data (Salesforce, Procore, and Sage).

· Any new or additional functions, oversights, and responsibilities that will support the Maintenance & Specialty crew operations.

Perform other related duties as assigned.

QUALIFICATIONS AND EXPERIENCE:

· Two (2) to three (3) years of landscape maintenance, operations, and/or logistics experience.

· Proactive self-starter, achieving high productivity with strong attention to detail; ability to work independently with little instruction; coordinate and prioritize multiple tasks, set deadlines, and complete projects in a timely manner is required.

· Demonstrate the highest level of professional and ethical conduct.

· Positive, tenacious attitude.

· Strong verbal and written English and Spanish communication skills.

· Ability to work in a fast-paced and sometimes unpredictable environment; works well under pressure and tight deadlines.

· Ability to consistently apply good judgment and make good decisions.

· Ability to always maintain confidentiality and discretion.

· Proven analytical and problem-solving abilities.

· Organized with a proven ability to juggle multiple projects at once.

· Excellent leadership and time management skills.

· Experience managing complex project/event logistics.

· Some local travel – up to 50%.

· Must possess a valid California Driver's License.

· The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.

TECHNICAL SKILLS:

· Ability to comfortably work with software and apps on a desktop/laptop, iPhone, and/or iPad.

· Highly proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint) and familiarity with Salesforce, Procore, and Procore.

· Quick learner and ability to figure things out on your own.

LANGUAGE SKILLS:

· Ability to communicate effectively in English and Spanish (oral and written).

· Ability to read and comprehend instructions and information to effectively execute and achieve results.

· Bilingual in Spanish is required.

EDUCATION:

· High School or GED certificate, required.

· Landscaping, construction/installation industry experience highly preferred.

COMPETENCIES:

· Professionalism: As it relates to how you carry yourself among fellow co-workers and customers.

· Communication: Strong, effective communication skills to interact with co-workers, Management, clients, vendors, and/or visitors. Communication skills include listening skills, verbal and written communication skills and client relation skills.

· Collaboration: Incorporate teamwork, mutual respect, active engagement, cooperation and client focus.

· Accountability: Initiative to take ownership of responsibilities, the ability to prioritize and the working knowledge and skills to take action.

· Problem Solving: Blends problem solving skills, judgement and decision-making skills along with creativity and resourcefulness.

· Ethical standards: High ethical standards in how you go about and perform your work always taking into consideration what’s best for the customer, their property, and the company.

· Customer service and satisfaction: Adhere to the philosophy that customers are # 1 and are the livelihood of Crestview Landscape, Inc. Strong sense of customer service and satisfaction.

· Attention to detail: High level of detail and a focus on the little things that make a big difference.

· Trust and demeanor: Ability to foster positive and solid relationships with clients to establish rapport, trust, and confidence. Possess a quality demeanor and the ability to be levelheaded and calm in all situations.

PHYSICAL DEMANDS:

While performing the duties of this position, the employee is regularly required to stand, walk, and sit for extended periods of time, in a standard office work environment. The position also requires the ability to lift up to 20 lbs., unaided.

In addition, while performing the duties of this position in the field, the position also requires the ability to lift up to 50 lbs., unaided, repeatedly throughout the workday. The employee must be able to work in all outdoor conditions: heat, cold, humidity, dust, mud, etc…

DIRECT REPORTS:

NoneCompany Description

Crestview Landscape is a custom landscape construction & maintenance company providing services to high end clients throughout Los Angeles. Crestview's cutting edge approach to estimating, project management, and customer service is a game changer in the industry. The company continues to grow and expand their services to meet the needs of its valued partners, whom are the leading designers, architects, and general contractors in the industry.

Full-time