IT Systems Analyst

Job Description

Description:

The IT Systems Analyst will require an aptitude for diagnosing and resolving problems in the areas of Operating Systems, applications, connected peripherals and computer hardware. Company technical assets that are to be inventoried or assigned out would be managed by this role. The Analyst takes ownership of support requests reported by our end users, client support team, and other business teams to resolve, escalate, or identify further action required to provide resolution. The ideal candidate will have experience with a wide range of technologies, operating systems, networking concepts and a desire to continuously improve upon that knowledge.

Key Responsibilities & Objectives

Create and maintain system, operations, configuration and support documentation.

Ensures incidents and requests are handled according to Service Level Agreements (SLA) by taking ownership or of incidents/requests through to resolution/fulfillment.

Serve as an escalation point for IT Service Desk

Support Endpoint Configuration (New Hire, Maintenance & Replacements)

Maintain Asset Inventory across multiple locations

Assist in companywide technology projects and implementations as needed, including design, deployment and configuration of applications, hardware, and tools

Assist with security tasks such as patch management in MacOS & Windows OS environments.

Create and maintain configuration documentation, as well as system and operations documentation.

Maintain existing & collaborate on creating automation scripts for MacOS & Windows OS deployments

Assist with administration and monitoring of cloud-based applications and tools, including limited security applications and tools..

Assist with security tasks such as patch management in Windows, Mac and Linux environments.

Execute the plans set forth by the Director of IT on a technical level

Other duties as assigned

Quarterly package updatesRequirements:

Three or more years as an Analyst or IT Tech Support and application resource utilization monitoring

Solid understanding of network concepts and troubleshooting skills, DNS, IP and network hardware

Experience developing scripts for automating administrative tasks

Experience working within applications such as JIRA, Jamf, Slack, Google Workspace, Microsoft Admin, Entra, Zapier, Okta, OnePassword

Experience administering MacOS and various Windows versions

Basic understanding of web server configurations and administration

Knowledge of AWS including Elastic Beanstalk, S3, EC2, and Cloudtrail with a focus on IAM knowledge.

Some knowledge of BASH, python or other scripting languages.

Solid understanding of network concepts and troubleshooting skills, DNS, IP and network hardware

Experience with maintenance and support of VoIP phones systems

Ability to carry/relocate computer equipment weighing up to 60 lbs

Full-time