Technology Analyst

Job Description

We are seeking a Technology Analyst to join our team! You will be responsible for on-site, client-facing evaluations of client technologies and standards against IT best practices and CMIT standards. The Technology Analyst will identify gaps where standards are not aligned, and present recommendations to the Account Managers for closing the gaps. The Technology Analyst role will be the technical eyes and ears for the Account Managers, assisting them in translating technical risk into the business strategy. This role will also assist in maintaining, updating, and phasing out these same standards.

Responsibilities:

Follow structured onsite agenda including alignment audits and proactive services

Meet with client point of contact to discuss onsite activities and collect client feedback

Identify technical risk and observe technical issues firsthand

Develop and maintain technical knowledge of client environments

Assist project team with upgrades that may require client specific architecture knowledge

Assist support team with advanced issues that may require client specific knowledge

Perform scheduled reactive tasks requiring onsite work

Assist with client recommendations and proposals in collaboration with Account Managers and Project Team

Recommend improvements to client IT environments to reduce the number of support tickets

Assist in maintaining, updating, and sunsetting CMIT technology standards

Qualifications:

Bachelor’s degree in Information Systems or equivalent experience

5+ years of IT services industry experience providing solutions and support to clients

5+ years of recent IT Cloud, server, and network troubleshooting experience

5+ years supporting Microsoft Windows Server

Managed IT services experience preferred but not required

Professional customer service skills

Calm under pressure

Adaptable

Excellent communication skills, both written and verbal

Outstanding organizational and time-management skills

Ability to look big-picture at industry trends and updates to best practices within

High attention to detail: ticket documentation, appointment scheduling, punctualityCompany Description

CMIT Solutions is a Managed IT Services Provider for businesses. We offer a fast-paced, high growth environment with excellent recognition, advancement and earnings potential. We are looking for individuals that want to be part of a winning team that prides itself on delivering outstanding customer service and developing raving fans. We have a culture where self-starters thrive and creativity, proactivity, and accountability reign supreme.

Full-time