Service Route Manager

Job Description

Position: Route Operations Supervisor

Location: Andalusia, AL

Pay: $71,000 -$81,000

Position Summary

The Route Operations Supervisor is responsible for supervising, leading, and supporting a team of Route Service Representatives to ensure safe, efficient, and high-quality service delivery. This role is essential to maintaining customer satisfaction, maximizing invoicing accuracy, and promoting branch growth in alignment with Taylor Linen Services’ standards.

Reporting Structure

Reports directly to the Company-Wide Service Manager.

Key Responsibilities

Oversee daily route operations and logistics

Manage inventory levels to ensure accurate delivery and returns

Review and approve invoicing before routes depart

Monitor account receivables and support collection efforts

Resolve customer service issues promptly (within 24 hours when possible)

Conduct load verifications and ensure route accuracy

Ensure all team members maintain safe driving records and practices

Utilize and train others on Alliant software and handheld devices

Support company growth through strong client relationships and retention

Take ownership of additional duties that support the team or company goals

Required Skills & Qualifications

Excellent communication and leadership abilities

Clean driving record with DOT compliance

Proficiency with Microsoft Windows programs

Working knowledge of the Alliant routing and invoicing system

Strong attention to detail and problem-solving skills

Performance Metrics

Timely resolution of customer service issues

Accuracy in invoicing and load checks

Reduction in aged receivables

Improved branch retention and growth

Additional Relevant Job Titles

Route Service Manager

Field Operations Supervisor

Customer Delivery Supervisor

Branch Service Lead

Logistics & Service Coordinator

Full-time