IT Field Technician

Job Description

IT Field Support Technician provides technical support for all incident and request tickets distributed by the IT Help Desk through IT Service Management System.

Administers desktop support and technical assistance on the installation, configuration, and deployment of workstations, printers, modems, phones, other computing technologies, and various telecommunication

The IT Field Support Technician is responsible for upkeep and documentation of local IT hardware and new equipment installations. Includes cabling connections, wire management, emergency power management, and more.

Installation, configuration, and system administration of operating system and application software, upgrades, and patches.

General technical support of PC software products (word processing, spreadsheets, email, graphics products, communications software, etc.).

The IT Field Support Technician coordinates and schedules vendor support, maintenance, and repairs.

Participates on a revolving on-call schedule and responds to emergency outages for local sites. Varied working hours may be required to accomplish technical solutions.Company Description

A heart-centered approach to staffing!