Senior Voice Engineer

Job Description

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Senior Voice Engineer opportunity with an industry-leading real estate services company known for its innovation, customer service, and over 130 years of market leadership. Join a company that’s investing in its people, technology, and future, with a culture focused on collaboration, performance, and supporting employees’ success. This is your chance to be part of a legacy company reimagining voice technology for the next generation.

The Senior Voice Engineer is responsible for the specific duties listed below.

Your specific duties will include:

Voice System Design & Implementation:

Design and deploy voice communication systems, including VoIP, PBX, SIP, Webex Calling, and unified communications platforms like MS Teams and Zoom.

Develop detailed deployment plans with minimal business disruption.

System Maintenance & Optimization:

Monitor voice systems for performance and reliability.

Apply system updates, patches, and configuration changes to maintain optimal security and functionality.

Troubleshooting & Support:

Troubleshoot and resolve complex voice-related issues (call quality, connectivity, etc.).

Provide escalated support and collaborate cross-functionally with IT teams.

Project Management:

Lead end-to-end voice infrastructure projects—upgrades, migrations, and carrier transitions.

Coordinate with vendors and internal teams to meet deadlines and milestones.

Documentation & Reporting:

Maintain up-to-date documentation for configurations, troubleshooting steps, and system architecture.

Provide reporting insights to inform business and technical decisions.

Innovation & Research:

Stay on top of emerging voice technologies and trends.

Recommend innovative solutions to enhance voice infrastructure and services.

Specific qualifications for the position include:

5–7 years of experience in voice engineering, with a strong background in VoIP, PBX, SIP trunking, and unified communications.

Deep knowledge of protocols like SIP, H.323, and fundamentals of network design (QoS, bandwidth management).

Hands-on experience with Webex Calling, Webex Contact Center, Zoom, and MS Teams Voice.

Demonstrated expertise in voice troubleshooting tools, carrier porting processes, and telecom integrations.

Bachelor’s degree preferred, or equivalent industry experience.

Preferred certifications include CCNP, CCIE, Cisco, Avaya, CVP, and Webex advanced training.

Pay Rate Range: $54.05- $ 57.43 per hour

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience, and location. Employees have access to healthcare benefits, including medical, dental, and vision,n as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit To receive state and federal compliance posters, e-mail or call .Company Description

Workway BancForce is a premier national staffing firm that places qualified job-seeking candidates across the nation in direct hire, temp-to-hire, and temporary positions across a variety of specialized fields. We pride ourselves in offering a candidate-centric model to assist job seekers in finding their next career opportunity.

Full-time