Front Office Associate

Description

As a Front Office Associate, you will be the first point of contact while answering phones, cheerfully greeting clients, registering and scheduling clients, collecting co-pays, and acting a liaison between our mental health professionals and our patients. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. You will play an important part in that process by actively listening to patients' needs and showing empathy to every patient you speak with.

Nystrom & Associates is a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. Founded in 1991, we offer an intensive outpatient substance use disorder program, psychological testing, and behavioral health and medication management services.

Hours: (Must be able to work one of the following shifts listed below)

Monday - Friday 8:30AM - 5:00PM

Job Duties:

Interacts with all patients and visitors with warmth and professionalism

Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate

Check-in patients for appointments, verify demographic information, provide paperwork, and collect payments

Ensure seamless coordination of care by scheduling patient appointments and collaborating with providers using multiple computer systems

Maintain a clean and organized front desk and waiting room space by managing patient paperwork, office supplies, and other amenities

Handle patient concerns and crises with empathy and patience and collaborate with site leadership to resolve as needed

Participate in administrative tasks such as electronic filing, scanning, faxing, mailing in a timely manner

Attend mandatory meetings and trainings

Other duties as assigned

Strong communication and interpersonal skills, both written and verbal

Ability to manage stress while navigating difficult situations and escalated patient interactions

Work with confidential information

Benefits:

Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:

Medical & Dental insurance

Paid Time Off (PTO)

Paid Holidays (Nystrom is closed in observance of 5-7 Holidays a year and staff are not required to work)

Opportunities for professional growth and career advancement

Health Savings Account (HSA) and Flexible Spending Account (FSA) for applicable medical and dependent care expenses

401(K) Retirement Plan with employer matching contribution

Supplemental insurances, such as short-term disability, cancer insurance, and accident insurance

Employee Assistance Program

Free Term Life Insurance Policy

Tuition discounts with a number of schools:

St. Mary's University - 10% discount

University of Northwestern - St. Paul - 10% discount for select programs

Bethel University - $400 Scholarship per term for select programs

Capella University - 10% tuition discount plus additional perks

Adler Graduate School - 10% tuition reduction

Requirements

High school diploma or equivalent

Prior experience working in health care facilities and an interest in behavioral health preferred

Ability to prioritize responsibilities in a fast-paced environment

Strong attention to detail

Positive attitude

Proficiency in technology and computer use including Microsoft Office Suite

Strong communication and interpersonal skills, both written and verbal

Ability to manage stress while navigating difficult situations and escalated patient interactions

Work with confidential information