CX/Marketing Coordinator

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience.

POSITION OVERVIEW:

We are seeking a highly organized and customer-focused Administrative Assistant to support our Customer Experience and Marketing teams within a fast-paced banking environment. This role plays a key part in driving efficiency, coordinating initiatives, and supporting customer engagement strategies that enhance both customer and employee experience.

KEY RESPONSIBILITIES:

Provide comprehensive administrative support to the Customer Experience and Marketing leadership teams

Schedule meetings, manage calendars, manage inboxes, manage customer calls and coordinate logistics for the CXO.

Support the Events Coordinator with client events, internal workshops, and marketing initiatives

Assist in preparing CX and marketing materials, presentations, and reports for internal and external stakeholders

Coordinate with retail banking, insurance, wealth and commercial teams to support CX/Marketing requests

Help track project timelines, deliverables, and metrics across all CX/Marketing projects

Support internal communications and employee engagement related to customer experience and employee experience

Uphold confidentiality and professionalism in handling sensitive customer and business information

Support Events Manager and team to inventory promotional items needed for events and sales promotions for the organization, including management of online promotional storefront

Vendor invoice processing for events

G/L release reports for charging back items ordered on the Prink Clik website to the user branch or department

Editing Provident Business Card and Apparel storefronts (internal Provident Store)

Price quotes for apparel and event-related items

Inventory control for Barrington (Provident storefront)

Department Apparel logos – for apparel orders

New and renewed contracts - BCR submissions – prepare docs for Benefits Director to review and submit – including Vendor Intake Forms

MINIMUM QUALIFICATIONS:

2-5 years’ experience as an administrative assistant, preferably within banking, marketing or CX.

High school diploma required

Proven experience as an administrative assistant

Proficiency in MicrosoftvOffice, Canva, vendor systems

Excellent written and verbal communication skills

Strong organizational skills with ability to multitask and prioritize

Attention to detail and problem-solving skills

Ability to work independently as a part of larger team

Professional demeanor and strong interpersonal skills

Stellar phone and email etiquette for customer support/interactions

Experience with insurance and wealth a bonus

WORKING CONDITIONS:

Work is performed in a normal office environment. Noise levels are usually moderate. This position involves travel to customers and property locations.

Prolonged sitting

Lifting from 5 to 10 lbs. (printer paper, storage boxes)

Occasional bending or overhead lifting (storing files or boxes)

The hazards are mainly those present in a normal office setting

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

Pay Details:

$27.59 - $ 34.46 per hour

Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.

This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.

Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

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