Import Coordinator

Import Customer Service Coordinator

We are seeking a new Import Customer Service Coordinator to join the team! This person will be responsible for the creation & maintenance of US Government shipments with tasks in customer service bookings & documentation.

Contract 3 month temporary assignment (possibility of going perm!)

Pay is $22/HR

Will work a hybrid schedule after the training period

Import Customer Service Functions:

Creates bookings and accurately assigns rates.

Identifies the route that will move containers from the beginning to the ending location

Works with the Equipment Department to determine equipment availability

Ensures that any and all documentation required for a shipment is received in a timely manner

Ensures the timely and accurate production and release of Ocean Bills of Lading

Builds and maintains an open line of communication with customer base and acts as a problem solver

Traces Shipping instructions – provides to Global Service Center for B/L creation

Updates bookings when necessary and notifies all affected parties of changes

Addresses customer problems

Communicates rate agreement issues to the Sales / Pricing for resolution

Works directly with Account Executives to assure specific customers’ accounts are handled appropriately

Coordinates with terminal operations to assure efficient and effective handling of shipments

Corresponds with world-wide offices to track shipments

Tracking and tracing of shipments to ensure cargoes are received by vessel cut off - communicates/coordinates any missing containers with customers directly to ensure receipt.

Deals directly with customers in handling of bills of lading

Verifies that the customer is in good credit standing prior to releasing of cargo at destination

Create and issue invoices for prepaid charges as necessary

Monitors workflow to assure that documents are completed and released within specified timeframes to ensure smooth delivery of cargo

Responsible for the management of Vessel Voyage, Cargo Manifest and any miscellaneous reports as required.

Notifies customers of missing Export Customs references and communicates applicable charges, fines

Communicates with various internal departments to resolve customer issues

Prepares Customs Manifests and Freight Manifests.

Facilitates the release of cargo including clearance for in-bound moves, customs clearance in Terminal systems, notification of U.S. Customs for cargo ordered to General Order and filing Customs entry for empty containers.

Arranges Mini Land Bridge transportation and bookings on carriage

Provides full customer service on all inbound questions including arrival information, charges due, delivery location of cargo, and information on Bill of Lading and Manifest to consignee.

Seeking candidates with the following:

Must be US Citizen

Must pass background and drug screen with no issues

Military background or previous logistics/freight forwarding experience