Peer Support & Retention Lead

Job Description

At HOPESS, we know the first few days — and the second week — are when most clients feel the urge to leave. That’s when they need someone who’s been there. We’re hiring a Peer Support Specialist whose main job is to keep clients engaged and supported through those critical early moments. You’ll help residents feel seen, heard, and connected — not just to the program, but to the people in it.

Your number one responsibility will be preventing AFA/AMA discharges. You’ll do that by being present, checking in with new residents daily, stepping in when someone’s struggling, and making sure the clinical team stays in the loop. This role is about building a culture where we all understand: keeping clients in the program means saving lives.

We’re looking for someone whose recovery is rooted in purpose — whether that’s personal growth, faith, or a calling to help others. What matters most is your ability to meet people where they are, build trust, and show up when it counts.

Responsibilities:

Build real, trusting relationships with all new admissions — especially those in their first 14 days

Be visibly present in the lobby and high-traffic areas throughout the day

Conduct informal rounds, offering emotional support and connection

Keep a daily list of high-risk or disengaged residents, check in with them personally, and communicate concerns with the clinical team

Intervene when a resident is preparing to leave AMA or AFA and guide them back into the program with empathy and encouragement

Attend clinical rounds to stay updated and offer peer insight

Assist in creating a culture where every staff member understands that saving clients from leaving = saving lives

Support optional spiritual activities or prayer when invited by residents

Your Success Will Be Measured By:

Reductions in early discharges (AMA/AFA)

Consistent engagement with at-risk residents

Timely updates and collaboration with clinical staff

Overall contribution to a culture of retention and recovery

Requirements:

Lived experience in recovery (minimum 1 year sobriety)

Comfortable being visible, approachable, and proactive

Excellent listener with a heart for service and resilience

Peer Support Certification (or willing to obtain)

Open to supporting clients from all backgrounds with compassion and respect

Schedule & Pay:

Full-time, with some weekends or evenings required

Hourly pay based on experience, plus potential benefitsCompany Description

HOPESS is a state-funded addiction treatment facility dedicated to providing high-quality care for individuals struggling with substance use and mental health disorders. We are seeking a Medical Biller with experience in AHCCCS Medicaid billing to join our team and help ensure accurate and timely claim submissions.

Full-time