Service Manager / Maintenance Supervisor

Job Description

About Us:

Grady Management, Inc. has been a trusted leader in property management since 1965, proudly serving Maryland and Virginia with a diverse portfolio of communities. Guided by our motto—Exceptional People, Exceptional Communities—we are dedicated to delivering outstanding customer service. Our success is driven by a passionate team committed to fostering vibrant communities that residents are proud to call home.

Job Summary:

We are seeking an experienced and dynamic Service Manager to join our team at Tysons View Apartments in Falls Church, VA. The ideal candidate will be responsible for overseeing all aspects of maintenance operations. This includes leading the maintenance department, ensuring resident satisfaction, coordinating team schedules, and maintaining the physical condition of the property to the highest standards.

This position is currently eligible for quarterly nondiscretionary bonuses up to 10% of their salary, annually.

Your Responsibilities:

Prioritizes and assigns maintenance requests, coordinating staff schedules.

Manages inventory, purchasing, and budget control for maintenance materials.

Maintains accurate maintenance records, logs, and preventative maintenance schedules.

Conducts daily inspections, performs proactive repairs, and responds to resident maintenance requests.

Oversees move-ins, move-outs, and contract maintenance services.

Complete other duties as assigned or requested.

What you offer:

Bilingual (English/Spanish) is a plus.

Valid driver’s license and reliable transportation required for daily onsite use.

Minimum of 18 months experience in apartment maintenance.

CFC Type II or Universal Certification and heat pump experience preferred.

Must be available for after-hours emergency maintenance calls, including nights and weekends.

Basic computer skills required.

What we offer you:

Comprehensive Health & Wellness Benefits – Enjoy high-quality health, vision, and dental coverage, plus company-paid Life Insurance and Long-Term Disability (LTD).

401(k) Retirement Savings – Secure your financial future with our 401(k) plan, which includes a competitive company match.

Generous Time Off – Enjoy a combination of vacation, sick leave, and paid holidays to relax, recharge, and take care of what matters most.

Career Development Opportunities – Grow with us through internal career opportunities and pathways for advancement.

Training and Education Assistance - We are committed to your growth and development, offering educational support, including internal training programs and financial assistance through our Educational Assistance Policy.

Referral Bonuses – Earn bonuses for referring great employees to our team.

Industry Associations & Networking Opportunities – As a Grady Management team member, you’ll have access to an extensive network of industry associations and affiliations, such as MMHA, AOBA, PMA, IREM, and NVAA.

Make a Difference – Give back through our Grady Gives Back program, supporting initiatives that positively impact the communities we serve.

Next steps:

Are you ready to make a difference and grow with a company that values its people and communities? Interested candidates are invited to submit their resume outlining their relevant experiences above. Grady Management, Inc. is an equal opportunity employer, and is proud of our commitment to diversity and creating an inclusive, equitable environment for all employees.Company Description

Grady Management was founded March 1965 and has grown to be a full-service Residential, Commercial & Real Estate Consulting Firm. Located in Silver Spring, Maryland, our company oversees multi-million dollar income producing real estate around the MD, VA & DC Metro area.

The main focus of Grady Management is to maintain the quality of real estate and provide environments where people wish to live and work while at the same time enhancing returns on investment. This framework presents a win-win situation for both owners and residents and the long term health of the properties. Our motto "Exceptional People Exceptional Communities" is more than just words for thousands of people living at communities managed by Grady Management.

We are an Accredited Management Organization (AMO)- a designation given by IREM, the Institute of Real Estate Management. Grady Management is in company with only three percent of management companies nationwide that hold that designation.

Full-time