Desktop Support Technician - within miles

Job Description

Desktop Support Technician

MUST BE WITHIN 20 MILES OF HAVRE DE GRACE

• Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

• Desktop and Network Support

• Ability to setup, configure and add all hardware.

• Assist Corporate Desk Side Support technicians with large IMAC’s.

• Documents, maintains, upgrades or replaces hardware and software systems.

• Supports and maintains user account information including rights, security and systems groups.

• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.

• Determines and recommends which products or services best fit the customers' needs.

• Imaging and image recovery

• Experience doing break / fix repairs on desktops, laptops

• Install / Re-install various software packages and updates

• WiFi and VPN connections; Support of wireless devices

• GREAT Customer Service skillsCompany Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.

Provide an exceptional client experience

Deliver on our commitments

Build trust by thinking and acting with integrity

Create an environment that inspires innovation

Part-time