Front Office Assistant

Company Description

At Eastern Columbus Periodontics & Implant Dentistry, we love helping our patients develop optimal oral health and functional, beautiful smiles. Our Doctors, along with our team, use leading-edge treatments and state-of-the-art technology, to ensure the most comfortable treatment for you. Our practice focuses on delivering personal care, and developing individual treatment plans based on each person’s unique needs. We emphasize preventive care and patient education; we want you to understand why it’s important to keep your mouth healthy and how to do it.

To learn more about our office, check out our website here: eastcolumbusperio.com

Job Description

Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have:

Work Life Balance (Monday-Thursday 7:30am-4pm, Friday 7:30am-2pm)

Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)

Parental Leave: Up to 3 weeks paid

401(k) Match

Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans

Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues

CE & Growth: SPEAR access + continuing education

Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans

Pet Insurance: Flexible plans + 24/7 telehealth for your pet

Key Responsibilities

Build and maintain productive schedules for our doctors and hygienists

Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients

Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing

Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment

Assist patients with understanding their treatment plan and increase dental case acceptance

Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices

Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary

Qualifications

Customer service experience

Dental office experienced (preferred)

Additional Information

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.