MLOps (L2) Support Engineer with Dataiku, Data Pipelines, AWS

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Role Title: MLOps (L2) Support Engineer

Location: Reading, PA 19602 (Hybrid, 2-3 days a week in office)

Contract

HM Update: Dataiku can be nice to have but let’s set up the expectations that they have to scale up on the skill very quickly

Job Description:

MLOps L2 Support Engineer to provide 24/7 production support for machine learning (ML) and data pipelines. The role requires on-call support, including weekends, to ensure high availability and reliability of ML workflows. The candidate will work with Dataiku, AWS, CI/CD pipelines, and containerized deployments to maintain and troubleshoot ML models in production. Key Responsibilities: Incident Management & Support: Provide L2 support for MLOps production environments, ensuring uptime and reliability. Troubleshoot ML pipelines, data processing jobs, and API issues. Monitor logs, alerts, and performance metrics using Dataiku, Prometheus, Grafana, or AWS tools such CloudWatch. Perform root cause analysis (RCA) and resolve incidents within SLAs. Escalate unresolved issues to L3 engineering teams when needed. Dataiku Platform Management: Manage Dataiku DSS workflows, troubleshoot job failures, and optimize performance. Monitor and support Dataiku plugins, APIs, and automation scenarios. Collaborate with Data Scientists and Data Engineers to debug ML model deployments. Perform version control and CI/CD integration for Dataiku projects. Deployment & Automation: Support CI/CD pipelines for ML model deployment (Bamboo, Bitbucket etc.). Deploy ML models and data pipelines using Docker, Kubernetes, or Dataiku Flow. Automate monitoring and alerting for ML model drift, data quality, and performance. Cloud & Infrastructure Support: Monitor AWS-based ML workloads (Sagemaker, Lambda, ECS, S3, RDS). Manage storage and compute resources for ML workflows. Support database connections, data ingestion, and ETL pipelines (SQL, Spark, Kafka). Security & Compliance: Ensure secure access control for ML models and data pipelines. Support audit, compliance, and governance for Dataiku and MLOps workflows. Respond to security incidents related to ML models and data access.

Required Skills & Experience: Experience: 5+ years in MLOps, Data Engineering, or Production Support.

Dataiku DSS: Strong experience in Dataiku workflows, scenarios, plugins, and APIs.

Cloud Platforms: Hands-on experience with AWS ML services (Sagemaker, Lambda, S3, RDS, ECS, IAM).

CI/CD & Automation: Familiarity with GitHub Actions, Jenkins, or Terraform.

Scripting & Debugging: Proficiency in Python, Bash, SQL for automation & debugging.

Monitoring & Logging: Experience with Prometheus, Grafana, CloudWatch, or ELK Stack.

Incident Response: Ability to handle on-call support, weekend shifts, and SLA-based issue resolution.

Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.

Equal Employment Opportunity Statement:

Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Awards and Accolades:

• America's Most Honored Businesses (Top 10%)

• Awarded by USPAAC for Fastest Growing Business in the US

• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)

• Fastest 50 by NJ Biz (2020, 2019, 2020)

• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)

• Top 100 by Dallas Business Journal (2020 and 2019)

• Proven Supplier of the Year by Workforce Logiq (2020 and 2019)

• 2019 Spirit of Alliance Award by Agile1

• 2018 Best of the Best Platinum Award by Agile1

• 2018 TechServe Alliance Excellence Awards Winner

• 2017 Best of the Best Gold Award by Agile1(Act1 Group)

Thanks & Regards

Abhishek Kumar

Sr. Technical Recruiter