Configuration Manager

A lot of data entry involved

Multi-tasking skills. Highly detail oriented. Good communication.

Project Management skills - managing time, managing activities, reporting deadline issues

Keying configuration parameters into production

Internal partners are all MC employees (will key on the customer's behalf)

Work can be repetitive but there are a variety of configurations

MS Office Suite is required

Technical skills will be trained on the job

Team is procedure/ process heavy

Background: fast paced environment, call-centers, project management, ex-MC, key configuration

SOC1 and SOX controls being used for auditing.

Another CCM employee will manually check on the accuracy of keying

Work is auto-routed into a queue for each employee (this person will do 10 activities per day). Each activity could take 10-45 minutes.

Ticket Management system being used is proprietary to mastercard.

MPS - member parameter system. Will use drop-downs of different values (numbers and letters)