Account Manager

About TRAX Analytics

TRAX Analytics, LLC. is a fast-paced, highly collaborative technology firm that provides software and technology to manage janitorial operations nationwide. Our mission is to innovate and digitalize how the facilities we live, work, and play in are cleaned. We believe that with the right technology and use of data, we can empower the front line to create more efficient and effective facility operations.

Our client base ranges from airports, airlines, stadiums/arenas, Class A buildings, healthcare, universities, and facility management companies. TRAX’s solutions have been featured in the Wall Street Journal, New York Times, and named USA Today’s Top Airport Amenity.

Position Summary:

The Account Manager plays a key role in supporting the client journey post-implementation. This role is responsible for managing and nurturing ongoing relationships with our existing clients to ensure long-term satisfaction, system adoption, and retention. This is not a sales or commission-based role—it is about relationship management, proactive communication, and helping clients realize the full value of our software solutions. TRAX Analytics is based out of Alpharetta, GA. This role will be required to be in the office to collaborate across departments 2-4 days/week as well as travel to visit accounts 20-30%.

Key Responsibilities:

· Serve as the main point of contact for assigned client accounts post-implementation

· Build strong, lasting relationships through consistent communication and a solutions-oriented mindset

· Monitor account activity and ensure clients are fully utilizing the platform’s features

· Conduct regular check-ins, QBRs (Quarterly Business Reviews), and system health assessments

· Coordinate with internal teams (sales, product, tech support) to ensure client needs are met

· Support training and onboarding of new client team members as needed

· Identify potential churn risks and escalate issues proactively

· Document client feedback and help inform the product roadmap with client-driven insights

· Maintain account information within SalesForce

· Manage contracts and ensure account information is managed accordingly

· Track KPIs related to client satisfaction, retention, and account health

Qualifications:

· 2 years of experience in client success, account management, or customer-facing roles in SaaS, technology, or facilities services industries

· Strong communication and relationship-building skills

· Detail-oriented with excellent organizational and follow-up abilities

· Proactive problem-solver with a customer-first mindset

· Experience with Salesforce

· Ability to work independently and collaboratively in a fast-paced environment

Preferred Traits:

· Passion for technology and improving customer experience

· Experience working with facilities, janitorial services, or property management clients

· Comfortable presenting data and guiding clients through usage optimization

Compensation & Benefits:

· Competitive salary (non-commission-based)

· Health, Dental, 401k matching

· Paid time off and holidays

· Opportunities for professional development and growth

· Fun, mission-driven team culture