MSP Tier 1/2 Technician

Level 1–2 Technician (Client-Facing – On-Site)

Location: Central to Gainesville, Athens, and Gwinnett, GA

Type: Full-time M–F 8am–5pm Some after-hours/weekends required

We’re a security-first MSP that also provides AI strategy consulting—and we’re looking for a technician who’s as sharp with people as they are with tech. You’ll handle tickets, troubleshoot M365, deal with firewalls, and help our SMB clients stay safe and productive.

We’re looking for a Level 1–2 Technician who thrives on solving problems, learning fast, and being the kind of calm, confident presence that clients trust. In this client-facing role, you’ll handle everything from Microsoft 365 hiccups to basic network issues—and grow into projects, escalations, and mentoring if you're ready.

You’ll work closely with clients and teammates across Gainesville, Athens, and Gwinnett, with occasional on-site visits. This role requires a balance of technical know-how, clear communication, and a security-first mindset.

What You’ll Work On:

M365, Intune, Conditional Access, AD (on-prem & hybrid)

Networking, firewalls, wireless configs, VPNs

LOB apps like QuickBooks/AutoCAD; VoIP basics

Endpoint alert triage, phishing/MFA troubleshooting

Client communication, documentation, and occasional project support

What Makes You a Fit:

You have a security-first mindset — you’d rather do it right than fast

You’re tenacious — challenges energize you

You’re curious and coachable — you dive in and keep growing

You stay calm under pressure — clients trust you

You’re a clean communicator — you document and explain clearly

Preferred but Not Required

CompTIA A+/Network+, MS-900, AZ-104, or similar

Experience at a managed service provider (MSP)

Familiarity with Microsoft Entra, RMMs, or SASE/SOC platforms

VoIP experience

We Offer:

Competitive salary

100% employer-paid health insurance

Matching retirement contribution

A strong culture of growth in cybersecurity and AI