Windows / Support Engineer

We have a Windows 10 / 11 Support Engineer role with us, the ideal candidate will provide support for all Windows 10-related issues, primarily researching endpoint analytics and investigating items that impact Windows 10/11 performance and end user experience.

Description: Windows 10 / 11 Support Engineer

Raleigh, North Carolina (Onsite job)

The primary responsibility

Ability to evaluate endpoint analytical data and windows event/log data to identify areas of concern with workstation performance or issues driving incidents.

Investigate and identify root cause and remediation for identified Windows 10/11-related issues, including but not limited to:

Operating system issues

Software installation and configuration

Network connectivity issues.

Conflicting third-party applications

Monitor system performance and identify areas for improvement.

Work with other IT teams to troubleshoot and resolve complex technical issues.

Required skills:

In-depth knowledge of Windows 10 operating system, including its features, architecture, and functionalities

Ability to install and configure Windows 10 operating system on multiple platforms, including laptops, desktops, and servers

Understanding of Windows updates, service packs, and patches, and experience with the installation and troubleshooting of these updates

Ability to troubleshoot and resolve hardware and software issues related to Windows 10 /11 operating system

Knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN

Knowledge of Active Directory services, Group Policy, and domain configuration

Experience with PowerShell scripting and command-line interfaces to automate tasks and streamline processes

Knowledge of WMI – Windows Management Instrumentation

Basic Knowledge of virtualization technologies, such as Hyper-V and VMware, and the ability to install and configure virtual machines on Windows 10 operating system

Desired skills:

In-depth knowledge of computer architecture, computer hardware components, and working knowledge of firmware, BIOS, and device drivers, as well as their optimization.

Understanding of Operating Systems principles including memory management, process management, threading, CPU scheduling, and security.

Proficiency with performance monitoring and profiling tools such as Microsoft Windows Performance Toolkit, ProcDump/ProcMon, PerfMon, Fiddler, Sysinternals, WinDBG, and Wireshark.

Proficiency with scripting languages such as Python, PowerShell, Bash, or similar automation tools to create automated performance-monitoring tools.

In-depth knowledge of networking protocols, such as TCP/IP, DHCP, DNS, OSI model, and web-related protocols such as HTTP, HTTPS.

Basic Knowledge of cloud-based infrastructures, such as Azure, AWS, or Google Cloud.

Familiarity with encryption implementation and impact, such as SecureDoc or BitLocker.