Tier II Network Operations Engineer

Job Summary

Hybrid - 3 days per week Onsite

As a Tier II Network Operations Engineer, you will be the go-to expert for troubleshooting and resolving complex network issues. These can be related to WAN, LAN, routing, switching and wireless technologies.

This is a troubleshooting/break-fix role requiring a strong understanding of network protocols. This position is responsible for the operational support of complex enterprise network solutions. This position requires a thorough understanding of TCP/IP, routing, switching, wireless, and a general understanding of datacenter and network security technologies. Familiarity with network automation and monitoring are additional skills that are highly valued. The successful candidate will be a self-starter who excels with little supervision and works with small teams using Agile engineering principles.

Responsibilities

Support internal data networks with focus on improving reliability

Troubleshoot LAN, WAN and wireless network performance issues

Perform troubleshooting and analysis of appliances such as firewalls and WAN accelerators

Provide timely resolution to trouble tickets

Contributes to and participates in network improvement initiatives

Participates in on-call rotation duties

Collaborate across all tiers of operations organization

Basic/Required Qualifications

Bachelor’s degree in Information Technology from a four-year college

In addition to required degree, two (2) years minimum of related work experience

In lieu of Bachelor's degree AND two (2) years minimum of related work experience listed above, High School/GED AND six (6) years minimum related work experience

Networking Protocols: Proficiency in understanding, configuring and troubleshooting networking protocols and technologies.

Routing and Switching: Ability to troubleshoot complex routing and switching issues.

LAN/WAN Technologies: Knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies, including VLANs, Ethernet, MPLS, ACI, Client and SD-WAN.

ACI: Experience with ACI fabric configuration and troubleshooting, including spine and leaf switches, application policy infrastructure controllers (APICs), and tenant configurations.

Wireless Networking: Familiarity with wireless standards, wireless security protocols, and wireless network configuration and troubleshooting.

Network Monitoring and tools: Proficiency in using networking tools to proactively identify and resolve network performance issues (ThousandEyes, LiveAction, Solarwinds, Wireshark etc.).

Network Troubleshooting: Strong problem-solving skills to diagnose and resolve network connectivity and performance issues in a timely manner.

Network maintenance: experience with performing Cisco IOS updates.

Continuous Learning: A commitment to staying updated with the latest networking trends, technologies, and best practices.

Desired Qualifications

Industry certifications such as CCNA, CCNP, Network+

Prior work experience in providing Tier 2 network operations support

One year experience with Microsoft (MS) Windows Operating Systems and MS Office

Demonstrates ability to work independently with some direct supervision or review

Proficient troubleshooting & problem-solving skills

Good written and oral communication skills

Effective inter-personal skills (listening, conflict management, approachability, negotiations)

Ability to effectively prioritize activities and focus team efforts based-on priority

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter details:

Name: Deepak

Email:

job Id: 25-37861