Manager - Partner Onboarding

Job title: Manager - Partner Onboarding

Reports to: Director, Payment Operations

Department: Customer Success

Location: Alpharetta, GA

Grade: 17

Our Company: Priority Technology Holdings, Inc. is a leading financial technology company that specializes in providing integrated payments and banking solutions. Our innovative native platform empowers businesses to effortlessly collect, store, and send money in a scalable manner. We are committed to revolutionizing the way companies handle their financial transactions by offering cutting-edge technology and exceptional customer service.

Job Summary: As the Manager of the Partner Onboarding Team, you will lead and oversee the full onboarding lifecycle for Priority’s partner channels, including ISO, ISV, and Referral Partners. In this strategic leadership role, you will be responsible for managing a team of onboarding coordinators, driving operational excellence, and ensuring a consistent, high-quality onboarding experience for all new partners. You will develop onboarding strategies, optimize training and documentation processes, and act as a key liaison between cross-functional teams to support partner success during their critical first 90 days. Your focus will be on scaling the onboarding function, identifying areas for improvement, and fostering a partner-centric culture that supports growth and long-term engagement.

RESPONSIBILITIES:

Oversee the end-to-end onboarding process for new partners, ensuring consistent training and support across all onboarding coordinators. Guide the onboarding team in driving partner activation goals (e.g., 5+ accounts within the first 90 days), and monitor key performance indicators to measure onboarding success.

Create and implement a Quality Assurance (QA) process to evaluate and continuously improve the training sessions delivered to new partners, ensuring accuracy, consistency, and overall effectiveness.

Ensure the accuracy and consistency of partner activation reporting across the team; establish processes for data collection and reporting best practices.

Supervise the auditing of partner compensation, ensuring the onboarding team delivers clear communication around the compensation model and reporting tools.

Act as an escalation point for complex onboarding issues related to Underwriting, Risk, Deployment, Customer Service, and other operational teams.

Lead the coordination and execution of a seamless partner transition from onboarding to the Partner Support team.

Continuously evaluate and improve onboarding processes, identifying areas for automation, documentation enhancement, and cross-functional alignment.

Mentor and develop onboarding coordinators, fostering a high-performing, partner-focused team culture.

MINIMUM REQUIREMENTS:

3–5 years of experience in partner onboarding, account management, client success, or related field within payments, fintech, or SaaS.

1–2 years of experience in a people management or team lead role.

Strong understanding of partner channel models (ISO, ISV, Referral) and the associated onboarding needs.

Experience delivering or managing technical and operational training programs.

Proven ability to analyze and improve team processes and workflows.

Strong written and verbal communication skills, with the ability to present information clearly to both technical and non-technical audiences.

Proficient in tools such as Salesforce, Microsoft Office/Google Workspace, and online collaboration platforms (e.g., Zoom, Slack).

Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.

PREFERRED REQUIREMENTS:

5+ years of experience in partner enablement or onboarding within the payments or software industry.

3+ years in a management role with experience scaling onboarding or client success teams.

Experience creating and implementing quality assurance (QA) processes for training or customer-facing programs.

Familiarity with Priority’s suite of products (e.g., MX Connect, MX Merchant, Passport, Priority Capital).

Knowledge of underwriting, risk, and operational workflows in the payments space.

Experience working cross-functionally with product, operations, and relationship management teams.

Familiarity with learning management systems (LMS) or instructional design principles.

Bachelor’s degree in business, Communications, or related field (or equivalent experience).

Compensation and Benefits:

Compensation range: $70,000 - $80,000

End of Year Discretionary Bonus

Unlimited PTO after year 1 (3 weeks to start)

Medical, Dental & Vision

401k Match

Education Expense Reimbursement

Gym Membership Reimbursement

HSA and FSA

Employee assistance program (EAP)

Traditional Physical Requirements

Requires prolonged sitting, standing, bending, stooping and stretching.

Requires the ability to lift 10 pounds.

Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.