Front Desk Worker (Rec Center)

Class Concept

Looking for an engaging job that allows you to make a positive impact towards the wellness of your community? Do you have a passion for recreation and customer service? Then look no further for the perfect job for you!

The City of Dublin is proud to possess a team of friendly and knowledgeable Front Desk Workers who are dedicated to ensuring the safety and enjoyment of all guests entering the Dublin Community Recreation Center (DCRC). Under the direction of the Membership Services Coordinator, Front Desk Workers are responsible for the efficient functioning of the front desk operations at the DCRC. Apply today to join our dynamic and passionate team!

Currently looking to fill the following shifts (shift times are approximate):

Mondays: 5:15-8am & 10am-5pm

Wednesdays: 5:15am-8am, 9am-4pm, 2-6pm & 3-8pm

Thursdays: 10am-5pm

Fridays: 5:15-8am, 2-6pm & 3-8pm

Saturdays: 7:30am-2pm, 10am-4pm & 12-5pm

Sundays: 7:30am-2pm & 2-6pmNote: This is a part time, hourly position that is not eligible for a comprehensive benefits package.

Beyond the Paycheck

Refer a Friend Bonus Program ($50 per successful employee referral)

Ohio Public Employee Retirement System (OPERS) enrollment and contributions

Potential Public Student Loan Forgiveness (PSLF) eligibility

Support through our Employee Assistance Program (EAP)

20% discount on classes and free textbooks at Franklin University

Fostering Internal Talent (FIT) Program offering incentives, training, and team building

Discounts on classes and memberships at the Dublin Community Recreation Center (DCRC)

The City maintains the cost of team member certifications and training time is paid ($40.00-$100.00 value). All certifications achieved belong to the team member.

Employee recognition and appreciation events throughout the summer

Discounted/free employee participation in select City events (Memorial Golf Tournament, Dublin Irish Festival, etc.)

Uniforms provided

Career mapping and growth opportunities

Examples of Duties

Front Desk Worker duties include, but are not limited to:

Extensive computer use that includes the processing of sales for memberships, daily passes, activities and classes using the RecTrac management software

Balance, reconcile, and file all daily financial transactions

Disperse City of Dublin and Dublin Recreation Services information in person and by answering a high volume of phone calls, routing messages, and answering questions appropriately

Customer support for the City’s online recreation management software

Greet the public entering the building

Interact with customers and the public to answer inquiries and resolve issues

Maintain a current knowledge of all City of Dublin Parks and Recreation memberships, activities, classes and events

Interpret and enforce City of Dublin and Dublin Recreation Services policies, procedures and rules

Attend all required meetings and trainings

Typical Qualifications

Minimum Qualifications

Must be at least 18 years of age or older

Regularly available to work at least 2-3 shifts per week

Possession of current American Red Cross CPR/AED/First Aid certification, or the ability to obtain certification within 90 days of hire

Strong communication, organizational and problem solving skills

Maintains composure under pressure

Ability to follow oral and written directions

Ability to work efficiently and courteously with the public and is customer focused

Dedicated to meeting the expectations and requirements of internal and external customers

Willing to work diligently and conscientiously when dealing with work schedules and responsibilitiesPreferred Qualifications

One year of previous cash handling/financial balancing experience

One year of previous customer service experience

Previous experience with RecTrac software

Previous experience with Microsoft Office programs

Core Competencies

Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.

Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Directing Others: Is good at giving clear directions; sets stretching objectives; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.

Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

Supplemental Information: All positions within this job classification have been designated as Casual in nature and all employees serving in such positions are considered to be Casual Employees. Casual employees serve strictly at the pleasure of the City and their employment may be terminated at any time for any reason, with or without cause.

THE CITY OF DUBLIN IS AN EQUAL OPPORTUNITY EMPLOYER

Drug-Free Workplace

The City of Dublin is a drug-free workplace (AO 2.35) which prohibits the use of controlled substances including marijuana. As permitted by law and in accordance with City Policy, new hires must pass a pre-employment drug test before appointment to any City position. Please note, this position may be subject to additional restrictions pursuant to Administrative Orders 2.38, or as outlined in the posting.

EEO Statement

The City of Dublin is committed to establishing and maintaining an inclusive and equitable community. We work to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We actively celebrate colleagues’ differences, support them through their careers with us, and prohibit discrimination and harassment. We strive to ensure equitable access to resources and opportunities that allow individuals and groups to feel safe, respected, motivated, and valued. Creating a culture of equity and belonging helps to ensure we meet the needs of all residents, visitors, and City of Dublin employees.