Supervisor Non Exempt - Fast Park

Job Details

Hobby - Houston, TX

Part Time

None

$16.50 - $18.00

None

Any

Management

Description

Parking Supervisor Non Exempt - Fast Park

Job Purpose:

- To oversee the daily operations of a Fast Park parking facility, ensuring smooth and efficient customer service, managing staff, and maintaining a secure and organized environment. This role focuses on providing excellent customer experiences while adhering to company policies and procedures.

Key Responsibilities:

- Greet customers and assist them with parking procedures, including providing directions, answering questions, and resolving any issues.

- Manage the flow of traffic within the parking facility, ensuring efficient use of space and minimizing congestion.

- Supervise and direct parking attendants, providing guidance, training, and performance feedback.

- Monitor and maintain the security of the parking facility, reporting any suspicious activity or safety concerns.

- Enforce parking regulations and company policies, issuing citations or warnings as needed.

- Handle cash and credit card transactions, ensuring accurate accounting and reconciliation of funds.

- Maintain cleanliness and organization of the parking facility, including sweeping, emptying trash receptacles, and reporting any maintenance needs.

- Assist with shuttle operations, ensuring timely and efficient transportation of customers to and from the airport or other designated locations.

- Provide exceptional customer service, addressing complaints and resolving issues in a professional and courteous manner.

- Communicate effectively with other staff members, management, and customers.

- Complete daily reports and other administrative tasks as required.

- Adhere to all company safety policies and procedures, promoting a safe working environment for all employees and customers.

- Perform other duties as assigned by management.

Employee Benefits:

- Medical (PPO or HDHP)

- Dental

- Vision

- HSA (Health Savings Account)

- Basic Life / AD&D

- Supplemental Life / AD&D

- Disability Insurance

- EAP (Employee Assistance Program)

- 401(k) Retirement Savings Plan

- Paid Time Off (“PTO”)

- Holiday Pay

Qualifications

Required Education:

- High School Diploma or equivalent

Required Experience:

- Minimum of 1 year of experience in customer service, preferably in a parking or hospitality environment.

- Experience handling cash and credit card transactions.

- Experience with basic computer operations, including data entry and report generation.

Required Skills and Abilities:

- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and supervisors.

- Strong problem-solving skills and the ability to handle customer complaints and difficult situations with professionalism and tact.

- Ability to work independently and as part of a team.

- Ability to multitask and prioritize tasks in a fast-paced environment.

- Ability to stand for extended periods and work outdoors in various weather conditions.

- Ability to follow established procedures and guidelines.

- Ability to maintain a professional appearance and demeanor at all times.

- Basic math skills.

- Ability to operate parking-related equipment (e.g., ticket dispensers, gates).

- Ability to read and interpret maps and directions.

- Ability to maintain accurate records.

- Ability to work flexible hours, including weekends and holidays.

- Valid driver's license and clean driving record (may be required depending on specific job duties).

- Ability to understand and follow safety regulations.