Peer Doula

Job Details

South Family Health Center - BERWYN, IL

Hybrid

$16.20 - $18.20 Hourly

Description

Job Summary: Ability to provide excellent quality care, positive customer service, and the maintenance of an efficient and safe environment of care. Demonstrates superior customer service skills and has the ability to function in a multi-tasking, multiple priorities environment, while maintaining accuracy and attention to detail. In addition, the Doula must possess a positive and empathetic personality, while being adaptable and organized. The focus of the work is to provide the emotional and physical support to chemical dependent mothers during the prenatal, labor/delivery, and post-partum periods

Essential Duties and Responsibilities:

Provide direct service to pregnant participant and family during labor and delivery at the hospital by assisting in communication between participant and caregiver as well as providing measures of comfort during and prior to the birth process.

Maintain patient confidentiality at all times per the policies and procedures.

Maintain ethical behavior at all times per the policies and procedures.

Responds to internal and external customer needs in a positive manner, utilizing principles of the AIDET model; exceeding their needs and expectations and providing the highest quality service to ensure the best possible outcomes.

Data collection and submission that is in accordance with established guidelines.

Attend all trainings and meetings as required by the program.

Plan home based services that will maintain supportive relationships with the mother/family while providing information directed toward identified goals (birth plan.)

Submit documentation and data collection in accordance with established timelines regarding prenatal, intra-partum, and post-partum activities.

Provide assistance in overcoming barriers (transportation, housing, food…etc.) by referring for collateral services as needed.

Administer screening and assessments with child and family as required by program.

Facilitate prenatal support groups utilizing a group curriculum that focuses on prenatal education, mother-infant relationships and breastfeeding

Care Coordination – Individual in this position may have a leadership or shared role in coordinating care for clients within the program and a specific geographic are.

Complete all Core Curriculum training(s) required for this position.

Perform all other duties as assigned

Basic Qualifications:

Key Competencies:

Dependable and reliable giving extra effort when necessary to accomplish PCC’s Health & Wellness goals.

Takes initiative to proactively recognize problems/opportunities and develop appropriate strategies to deal with them.

Ability to manage multiple and competing demands and establish priorities. Ability to learn quickly and adapt to change in processes and organization.

Makes data driven supported decisions wherever possible considering all relevant facts.

Ability to work independently and as part of a collaborative team in order to meet health division goals and priorities. Acts cooperatively and contributes to teamwork. Willingness to act as a strong team player and bring an optimistic level of energy to the team.

Maintains professional, technical and technological proficiency in all aspects of the job.

Excellent oral and written skills. Communicates decisions promptly, clearly.

Excellent organizational skills and attention to detail, deadlines and program compliance.

Experience/Training:

Constantly communicates with patients, families, and other healthcare providers. Must be able to exchange accurate information in these situations.

Education/Certifications/Licenses:

High school diploma or GED required

Associates or Bachelor’s degree in related field is preferred

Current and valid CPR card

Current and active: CADC, CPRS, or CRSS certification

B.A./ B.S. degree in social/human services, psychology or related field preferred;

Doula certified within 2 years

Physical Demands:

Must be able to cover other shifts as necessary.

Ability to work late evening hours, weekend hours and scheduled holidays

Must be able to remain in a stationary position 50% of the time.

Must be able to move around the clinic site 50% of the time.

Constantly operates a computer, computer printer, copy machine, and telephone.

Occasionally positions self to maintain exertion of physical strength to move objects of 10 pounds from one level to another.

Must be able to transport from one site to another.

Must be able to cover other shifts as necessary.

Language Skills:

Ability to read and write proficiently using the English language.

Bilingual English/Spanish preferred/at some locations required.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. They are representative to the knowledge, skills, and abilities that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.