Key Account Manager

Job Summary

PSE Group is seeking an Operations Manager & Key Account Representative. This role is responsible for supporting day-to-day operational functions and managing strategic relationships with key customers. This role also ensures operational efficiency and compliance with internal processes. Travel expectations are minimal and only as needed. Grow with a growing company.

About PSE Group

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand's Industrial Coatings, United Sales Company, and Wyrick Company.

Key Responsibilities

Operations Management

Work with Aerospace Manager and GM on AS9100 standards and quality control processes.

Analyze operational performance and make suggestions on how to implement continuous improvement initiatives to optimize efficiency and reduce costs.

Support and enforce company policies, procedures, and workplace standards.

Coordinate with warehouse and logistics teams to streamline shipping, receiving, and stock rotation.

Participate in new business onboarding and customer integration projects.

Mentor operations support staff as needed.

Help develop and maintain SOPs for operational tasks.

Key Account Representative

Serve as the primary point of contact for designated key accounts like Incora/Haas, fostering strong and lasting client relationships.

Understand customer requirements and provide tailored solutions to meet or exceed their expectations.

Collaborate with the sales team to identify growth opportunities within existing accounts.

Manage contract compliance and pricing agreements for key customers.

Facilitate effective communication between Key Account and AeroCoat.

Required Skills & Qualifications

Proven experience in operations management and/or account management, preferably in aerospace or a related industry.

Strong understanding of supply chain, logistics, and quality standards (AS9100, ISO).

Ability to work independently and collaboratively within a small team.

Excellent customer service, communication, and negotiation skills.

Analytically able to identify and solve problems efficiently.

Proficient in MS Office and ERP systems.

Physical Requirements

Sitting, standing, bending, lifting of files and catalogs when needed.

Computer work will be approximately 70% of your time.

Ability to lift and carry up to 55 pounds occasionally, able to reach, twist, bend, kneel, climb a ladder while carrying product.

Candidates must submit to a drug screen and meet acceptable Motor Vehicle Report requirements upon the hiring process.

Other Requirements

Ability to work all scheduled hours as needed. If usage of employee's own vehicle is required for company business, employee must obtain appropriate insurance per Company Policy. Employee must be licensed and able to operate vehicle in accordance with state law including commercial driver's license if required. Must have acceptable driving record from State Motor Vehicle Bureau.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees so classified. Depending on the experience, training and their development, employee may be given more discretion in carrying out their responsibilities.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

PI680ea41549eb-

Full Time