Client Service Supervisor

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are looking for a Client Service Supervisor who is responsible for overseeing a team dedicated to providing exceptional service both to internal and external clients within the branch. This position reports directly to the Branch Client Service Director and maintains a strong dotted-line relationship with the Branch Manager to ensure alignment with the Branch’s strategic goals and will promote the value Gallagher delivers to clients.

How you'll make an impact

Supervise and mentor a team of client service representatives, providing guidance, support and performance feedback.

Service as the primary point of contact for a designated book of accounts, ensuring clients receive timely and effective service.

Develop and maintain strong relationships with clients, understanding their unique insurance needs and providing tailored solutions.

Oversee the management of client accounts, including policy renewals, endorsements and claims processing.

Ensure accuracy and compliance in all client documentation and communications.

Implement and monitor service standards and procedures to enhance operational efficiency and client satisfaction.

Collaborate with internal departments to resolve client issues and improve service delivery.

Assist in the development and execution of strategic plans to grow and retain the client base.

Analyze client feedback and market trends to identify opportunities for service improvement and product offerings.

Prepare and present regular reports on team performance, client satisfaction and account status to senior management.

Utilize data analytics to drive decision making and improve service outcomes.

Skills and experience that will lead to success

Proven leadership experience with the ability to motivate and develop a team

Strong technical property and casualty knowledge

Background in account management, servicing, placement and negotiation of property and casualty coverages

Ability to solve problems and think independently

Strong written and verbal communication skills

Ability to pay attention to detail while working under pressure

Ability to organize, prioritize, monitor and control workflow, with close attention to deadlines

Be energetic/have a sense of urgency

Positive and flexible attitude

About You

Required

5+ years of supervisory experience

Current Property and Casualty License

Strong knowledge of insurance products, policies and regulations

Bachelor’s degree with 5+ years client service and/or claims management experience-OR-High School degree/GED with 10+ years client service and/or claims management experience

Preferred

Prior experience designing and implementing productivity and client service improvements

Experience leading and managing teams (preferably with a matrix environment) within an operational service delivery or shared services environment

Keen understanding of professional and industry standards/practices

Behaviors

Proficient in using technology as a tool to maximize productivity and quality.

Strong written and verbal communication skills.

Comfortably engage others in consultative discussion.

Effectively manages/balances multiple and sometimes competing priorities.

Works in a self-directed manner.

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Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one!

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)

Flexible work hours (availability varies by office and job function)

Training programs

Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

Charitable matching gift program

And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.