Help Desk Analyst

Job Description

We are looking for a skilled Help Desk Analyst to join our team on a contract basis. In this role, you will provide technical support and troubleshoot issues related to both Mac and Windows operating systems, as well as various software applications. This position is based in New York, New York.

Responsibilities:

• Deliver technical assistance for O365 applications, including Teams and Outlook, ensuring seamless functionality for end users.

• Provide support and troubleshooting for Mac and Windows operating systems, with a focus on resolving hardware and software-related issues.

• Assist with the deployment, configuration, and management of Apple devices and other computer hardware.

• Utilize Active Directory for user account management, password resets, and access control.

• Set up and maintain Citrix and Cisco technologies to ensure secure and reliable connectivity.

• Support Android devices, including troubleshooting and configuration tasks.

• Collaborate with team members to identify and resolve technical issues efficiently.

• Manage and implement configuration changes to optimize system performance.

• Conduct hardware and software deployments as needed, ensuring proper installation and functionality.• Hands-on experience with Mac computers and Windows operating systems.

• Proficiency in supporting and troubleshooting O365 applications, including Teams and Outlook.

• Familiarity with Apple devices, including configuration and deployment processes.

• Knowledge of Active Directory for user and access management.

• Experience with Cisco and Citrix technologies.

• Ability to support and configure Android devices.

• Strong understanding of computer hardware and configuration management.

• Excellent problem-solving skills and ability to work effectively in a team environment.