Help Desk Analyst

Job Description

We are looking for a skilled Help Desk Analyst to provide exceptional technical support to both corporate office staff and remote team members. This is a long-term contract position based in New York, New York, within the dynamic Real Estate & Property industry. The ideal candidate will excel in troubleshooting, configuring diverse technologies, and delivering top-tier service to end-users.

Responsibilities:

• Respond promptly to technical support requests, ensuring timely resolution for both corporate office and remote users.

• Troubleshoot and resolve issues related to hardware, software, and network connectivity.

• Utilize tools like ConnectWise Automate for remote support and access.

• Manage and support devices across multiple platforms, including Apple, Android, and Windows.

• Configure and maintain computer hardware, ensuring optimal performance and reliability.

• Administer and troubleshoot Active Directory accounts, group policies, and permissions.

• Deploy and manage Cisco and Citrix technologies to support network and application needs.

• Provide guidance and training to end-users on best practices for using technology effectively.

• Collaborate with IT teams to implement and maintain configuration management processes.• A minimum of 5 years of experience providing help desk support in a corporate environment.

• Proficiency in troubleshooting and configuring Apple devices, Mac computers, and Android platforms.

• Strong knowledge of Microsoft technologies, including Active Directory and Windows operating systems.

• Experience with Cisco and Citrix technologies for network and application support.

• Demonstrated ability to manage deployments and configuration processes effectively.

• Familiarity with computer hardware maintenance and repair.

• Excellent communication skills, with the ability to assist users at varying levels of technical expertise.