Supervisor Service Delivery

C.H. Robinson is seeking a Supervisor Service Delivery to join our Managed Solutions Division. As a key player on our service delivery team, you will be responsible for the execution of the Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations. In this key position, you will oversee the responsibility for Service Delivery Excellence & Customer Satisfaction, Personnel Development and Management, and Service Delivery “Operational Excellence” via Continuous Improvement approach.

Apply today and join us as we shape a safer, healthier and more sustainable future of the supply chain industry.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Business Strategies:

Drive consistent execution that meets Service Delivery requirements and expectations

Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps

Learning and utilization of continuous improvement methodology in management of KPIs for the service delivery team

Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions

Key customer contact for Service Delivery (Operational) needs

Collaborate with multiple areas of the business to drive standardization of leading practice.

Team Leadership:

Lead direct reports by providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan

Ensure assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives

Ensure service delivery team has resources required to execute day-to-day operations

Coordinate schedules to ensure proper account coverage. Examples of but not limited to PTO, meals, breaks

Maintain and utilize Account Specific Onboarding for new team members

Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

Bachelor’s degree from an accredited college or university

Minimum 3 years of experience in operations and/or customer/client service facing role

Experience mentoring and or coaching small project teams

Ability to travel up to 7.5% (domestically and international)

Preferred Qualifications:

Experience executing businesses through Standard Practices and Operational Excellence methodologies

Proficient in Microsoft Office Suite of programs

Strong problem-solving and conflict resolution skills

Ability to adapt and lead in a fast-paced environment

Strong interpersonal/communication and presentation skills, with ability to communicate effectively in a highly responsive and professional manner

Ability to develop strong working relationships, both internally and externally

High level of integrity where personal and professional values are aligned with the company's mission, vision, and leadership framework

Ability to work collaboratively within the business setting

Values a diverse and inclusive work environment

Equal Opportunity Emp

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company.

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