ServiceNow Administrator

Job Description

Robert Half is seeking an experienced ServiceNow Administrator to support a client based in Tacoma, Washington. In this role, you will be responsible for administering and configuring various ServiceNow modules, developing custom solutions, and collaborating with cross-functional teams to drive scalable improvements within our ServiceNow ecosystem.

Duration: 8–10-week contract

Schedule: Monday-Friday (8-5pm – flexible on hours)

Key Responsibilities:

ServiceNow Administration & Configuration

Administer and configure ServiceNow modules, including Incident, Problem, Change, CMDB, Service Catalog, Knowledge, and Asset Management.

Manage user roles, access controls, and platform security in alignment with organizational policies.

Development & Customization

Develop and maintain custom workflows, business rules, UI policies, and client/server scripts.

Create, update, and manage technical documentation, knowledge base articles, and user guides.

Systems Integration & Data Management

Oversee data imports/exports and manage integrations with third-party systems.

Ensure the accuracy and maintenance of the CMDB through regular discovery activities and integrations.

Manage scheduled jobs and support the administrative needs for development teams.

Performance & Maintenance

Monitor system performance and promptly troubleshoot and resolve issues.

Participate in upgrade and patch management, including testing and deployment planning.

Collaboration & Communication

Collaborate with cross-functional teams to gather requirements and implement scalable solutions.

Work directly with various business teams to provide technical support and ensure system alignment with business needs.

A minimum of 5+ years of hands-on experience as a ServiceNow Administrator in a mid-to-large enterprise setting.

Proven experience supporting ITSM modules (Incident, Problem, Change, Service Catalog) with a medium/heavy workload.

Experience in managing patches, updates, and overall maintenance tasks with a medium workload.

Competency in supporting ITOM (Discovery, Service Operations Workspace) with light to medium responsibilities.

Experience in managing the administrative needs of development teams and supporting CMDB/Asset Management with a light workload.

Additional experience in supporting change management is beneficial.

Technical Skills:

Proficiency in administering various ServiceNow modules.

Strong scripting and customization skills within the ServiceNow platform.

Familiarity with data management tools and integrations with third-party systems.

Soft Skills:

Excellent communication and documentation skills.

Strong problem-solving abilities and a collaborative mindset.

Ability to work directly with different business teams and translate requirements into technical solutions.

Preferred Qualifications:

ServiceNow certifications are a plus.