IT Specialist Level 3

Job Description

Salary:

POSITION SUMMARY:

IT Specialist will keep the database(s) up and running smoothly 24/7. The goal is to provide a seamless flow of information throughout the company, considering both backend data structure and frontend accessibility for end-users. Responsibilities extend to data integrity and ensuring appropriate response to infrastructure alerts. The IT Specialist interacts with analysts, vendors and information technology leadership.

RESPONSIBILITIES:

Assists other members of the medical office team as required or assigned.

Attend in house PCMH training.

Identify computer or network equipment shor

POSITION SUMMARY: tages and place orders with approval

Provide maintenance of the vendor database management system.

Test and convert new releases of the database management software

On-Prem domain services administration and support

Active directory i. Add, disable users, groups, containers.

DHCP/DNS

Group Policy administration

Domain print services

Ensure security and privacy of networks and computer systems

Network and hardware management/support

Workstations/Laptops

Assist or manage acquisition

Windows imaging, asset tagging and provisioning

Break-fix, upgrades (RAM, hard-drives, etc)

Peripheral install/support (scanners, etc)

Printer management i. Install, configure, and maintain

Networking- switches, wifi access points

Compute and Storage- servers, SANs, V-Hosts

Firewalls

Phone and Internet services

Support contact, any new or change in circuit (USAC, etc), redundancy (cellular router, etc).

Provide orientation and guidance to users on how to operate new software and computer equipment

Organize and schedule upgrades and maintenance without deterring others from completing their work

Microsoft 365

Backup system

on-prem and cloud (Azure)

End-point security

Maintain records/logs of repairs and fixes and maintenance schedule

Install and configure appropriate software and functions according to specification

Develop and maintain local networks in ways that optimize performance.

Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging.

Licensing and warranty/support.

Monitor back ups

Communicate complex technical issues in an understandable manner to non-technical users.

Other duties as assigned.

QUALIFICATIONS:

BS/BA in Information Technology, Computer Science or a related discipline

Proven work experience as an IT Specialist or relevant experience

Network certification (e.g. CompTIA Network+) preferred

The ability to carry out the assigned duties of this position independently or with only minimal supervision.

The ability to read medical, legal, and insurance documents.

The ability to establish and maintain appropriate filing system for the retrieval of needed information.

Must be qualified in Basic Life Support techniques.