Service BDC Appointment Coordinator

Job Description

DeNooyer Chevrolet is adding on to our expanding Service BDC team. We are seeking an experienced Service Appointment Coordinator to fill this role. We offer a professional and upbeat work environment, as well as an excellent salary / bonus and benefits program. DeNooyer Chevrolet is the premier Chevrolet store in our region committed to providing top-tier service to our customers and we would like to schedule you for a confidential interview today!

Job Summary:

The Service BDC Appointment Coordinator is responsible for managing inbound and outbound calls, scheduling service appointments, and ensuring customers receive timely and professional assistance. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast paced environment.

Key Responsibilities

Answering inbound service calls from new and existing customers.

Scheduling service appointments based on customer needs and availability.

Identifying customer concerns and addressing them effectively.

Providing information on service specials and promotions.

Following up with customers to confirm appointments and remind them of upcoming services.

Maintaining accurate customer records and updating CRM system.

Assist with resolving customer concerns and escalating issues when necessary.

Qualifications

Prior experience in a Service BDC role or automotive service department

Automotive knowledge is preferred but not required

Strong problem-solving and conflict resolution skills

Ability to handle a high volume of calls in a fast paced environment

Excellent verbal and written communication skills

Customer focused with a friendly demeanor

Strong ability to work well with others in a team based environment

Hours

9 hour shift

Monday - Friday from 9am - 6pm

Weekends as needed from 8am - 3pm

Work Location

In-person

Full-time