IT Telecom Technician

Job Description

Overview

Evolver is seeking an IT Telecommunications Technician who has a broad knowledge of working with VOIP and multiple call managers with strong customer service skills and a telecommunications background.

The job functions will be performed on-site during normal operating hours (weekdays from 8:00 a.m. to 4:00 p.m.) in Washington, DC.

Responsibilities

This position requires work on-site in Washington, DC (next to Smithsonian Metro) daily with occasional travel to other offices in Virginia and Maryland. As essential staff, you and your co-workers will adhere to CDC-approved COVID-19 guidelines while on site.

Move, configure, and check connectivity of desk phones. Build hard sets and soft phones within the different call managers.

Assist users with installing VOIP software on their laptop.

Log and track inquiries using a problem management (Remedy) database and maintain history records and related problem documentation.

Rely on instructions and established guidelines to perform the functions of the job.

Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon timeframe and quality levels.

Basic Qualifications:

Minimum of one year of experience as telecommunications support professional

One year of Experience working with Microsoft Office (Excel and Outlook)

Must be able to lift 50 lbs.

High School Diploma or G.E.D.

US Citizen and able to pass a Government Background/Badging Investigation**

Preferred Qualifications:

Expertise in set-up, and configuration of desk phones - install, perform a factory reset, check connectivity, etc.

Able to troubleshoot phone issues deskside and over the phone

Ability to communicate verbally or in written form strongly desired.

Organization skills to balance and prioritize work.

Ability to work in a team environment.

Working knowledge of IT Ticketing System

Call manager (Verizon, AT&T) experience

Experience with Cisco 8800 series desk phones a plus

Job Posted by ApplicantPro

Full-time